Job Details
** Cloud Operation Support Specialist**
**Legislative Branch**
**Location**
1 vacancy in the following location:
** Relocation expenses reimbursed**
No
** Telework eligible**
Yes as determined by agency policy
**Duties**
** Summary**
The Science, Technology Assessment, and Analytics (STAA), Innovation Lab is looking for a Cloud Operation Support Specialist that will support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders.
**Responsibilities**
+ Provide routine technical support directly to users of Amazon Web Services (AWS) cloud computing services, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and other evolving as-a-service capabilities.
+ Monitor and configure AWS Service Catalog across the multi-account and multi-tenant environment.
+ Manage access requests, user accounts, and configuration of identity management across cloud services, cloud infrastructures, and Innovation Lab tools.
+ Coordinate reporting and documentation of cybersecurity events and incidents with the incidence response team and across matrixed stakeholders.
+ Monitor cloud resource usage across services through the AWS billing and cost management console, and provide reports to key stakeholders. This duty includes identifying cost optimization opportunity based on cloud service utilization and very billing accuracy.
+ Track progress in meeting operational objectives across Agile-based program increments, release trains, and sprints.
+ Coordinate on-boarding and off-boarding of support personnel and monitor government furnished material.
+ Complete accurate and contemporaneous recordkeeping for the Innovation Lab, including project documentations, policies, and procedures using collaboration tools such as Jira and Confluence.
+ Serves as a Contracting Officer Representative (COR) overseeing contracts and monitors contractor activities to ensure compliance with contract provisions. Execute contract administration activities such as evaluating contractor compliance; leading in-scope and performance discussions; and planning for renewal/option exercise actions.
+ Participate in retrospectives and sprint planning discussions to help coordinate external stakeholder inputs and address impediments.
+ Coordinate operational activities of the Innovation Lab such as event planning, outreach to mission and operation teams, schedule alignments, training management, and compliance assessments. **Travel Required**
Not required
** Supervisory status**
No
** Promotion Potential**
02
**Requirements**
** Conditions of Employment**
+ Once formally designated as a COR, you have 90 days to complete the initial training course for the requisite level needed to manage the contract(s) and must complete all certification requirements within two years.
+ You must be a U.S. Citizen
+ You may be required to submit a financial disclosure statement.
+ You may be required to obtain and maintain security clearance.
+ You must be registered with the Selective Service as applicable. ** Qualifications**
**You must meet all qualification requirements before the announcement closes.**
Applicants must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS-11 in the Federal Service, or comparable private/public sector experience which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience:
+ serving as a system administrator for an Amazon Web Services (AWS) product;
+ evaluating processes and operations to propose process improvements; and
+ participating on cross-functional or matrix project teams to implement a cloud-based computing system. **NOTE:** Your application should clearly show your possession of the specialized experience qualification requirement and the four competencies listed above.
**You must meet all qualification requirements before the announcement closes.**
**Education**
**You must meet the education requirements by the closing date of the announcement.**
You must meet one of the following:
+ I have an undergraduate or graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
+ I have an undergraduate or graduate degree that provided a minimum of 24 semester hours in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management AND required the development or adaptation of applications, systems, or networks.
+ I have paid or unpaid IT-related experience that demonstrates these competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving.
+ I have completed specific, intensive IT-related training (for example, IT certification) that demonstrates these competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving. **Additional information**
This is a bargaining unit position.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Selectee may be required to file a Financial Disclosure Statement.
Travel and relocation expenses will not be paid for by the GAO.
Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit
GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ...@gao.gov
Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.
If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.
The U.S. Government Accountability Offices policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.
** How You Will Be Evaluated**
You will be evaluated for this job based on how well you meet the qualifications above.
The questionnaire will assess your qualifications for the job. If you meet all of the qualification requirements, your application will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Please make sure that your responses to the assessment questions are supported in your resume. Follow all instructions carefully as incomplete answers, errors, or omissions may affect your rating. Your rating will be invalid if you fail to include a narrative reply to any vacancy question(s) that requires further explanation or your reply is "see resume".
All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSAs):
+ Knowledge of AWS administrative tools such as AWS Management Console and Service Catalog to monitor region or account based activities, users, budgets, alarms, and policies.
+ Experience using, configuring, and managing collaboration teams, including Atlassian Jira, Atlassian Confluence, and Slack.
+ Knowledge of acquisition policy, meth