Job Details
** Customer Service Rep (Sales Support) - West Chester, PA**
Job Title Customer Service Rep (Sales Support) - West Chester, PA Job ID 27647833 Location West Chester, PA 19382 Other Location Description Were hiring an Account Associate (CSR) for our West Chester, PA Office.
Omni Cable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industrys leading manufacturers. Since our founding in 1977, we only sell to distributors.
Currently, we are looking for an outgoing and self-assured **Account Associate (CSR)** to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
**Account Associate (Sales Support) Responsibilities:**
* Support Account Managers by assisting with customer needs, issues and other related administrative duties
* Establish and maintain positive work relationships with internal team and customers
* Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
* Support order completion with customers as needed
* Receive and coordinate incoming call overflow
* Enter and maintain customer information, questions and issues in OPUS and SFDC
* Provides friendly and efficient Customer Service throughout.
**Account Associate (Sales Support) Job Requirements:**
* High School Diploma
* Microsoft Office Proficiency
* Exceptional organizational & time management skills
* Strong communication & interpersonal skills
**Bonus:**
* Bachelors Degree, or equivalent experience
* Salesforce.com proficiency (or another CRM system)
* Experience with service industry or call center
* Experience with industrial sales
Besides earning a competitive wage, OmniCable offers these other great benefits:
* Competitive Medical & HSA / Dental / Vision / Prescription Plans
* No-cost Group Term Life / Short & Long Term Disability / AD&D
* 401k Plan with annual discretionary employer contribution
* Tuition Reimbursement & Scholarship Fund
* On boarding, Mentor-ship, & Professional Development Programs
* Various Committee Leadership Opportunities
* Wellness Programs
* OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)
* Passionate Support of Work / Life Balance
Required Skills
High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills