Job Details
Description
As the Assistant General Manager, a typical day might include the following:
- Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Directly supporting the General Manager, acting in the GM's absence when needed
- Maintaining an accurate and up to date manpower plan of FOH staffing needs
- Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
- Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
- Perform night check outs and audits
- Investigate and resolve service/food quality concerns
- Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Other duties to be assigned based on venues requirements
Supervisory Responsibilities:
- Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
- Provide a positive, fun working environment for associates
RequirementsThis job might be for you if you demonstrate the following abilities and meet the following qualifications:
- Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment required
- Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
- High School Diploma required. Associate or Bachelor's degree preferred
- Exemplary customer service skills
- Strong problem solving and analytical skills
- Ability to work well with people internally and externally at all levels
- Solid planning, organizing and scheduling abilities
- Strong team building skills with emphasis on development and ability to think outside the box
- Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
- Work hours necessary to maintain facility
Required Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
- Project Management - Develops project plans; Completes projects on time and budget
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
- Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust
- Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
- Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
- Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability
- Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
- Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
- Organizational Support - Follows policies and procedures; Supports organization's goals and values
- Strategic Thinking - Develops strategies to achieve organizational goals
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence
Physical Demands / Work Environment / Hours
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.
- May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
- Non-typical office hours will be customary including evenings, weekends, and holidays