Job Details
JOB DESCRIPTION
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth. This role is primarily responsible for serving our customers through assessing needs, recommending appropriate products and/or services,performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
RESPONSIBILITIES
Hybrid Role
o Customer service, sales, customer issue resolution- 75%.
o Basic vehicle service tasks, Oil, tires, fluids- 25%.
o Store operations, opening/closing, inventory, displays- as needed basis.
Growth and career development role
o May assist Manager or act as Manager-On-Duty in certain circumstances or to support
development.
o Will learn all aspects of store operations and flex between front/back shop tasks.
QUALIFICATIONS
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to complete required store education courses and modules required for this position
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
PREFERRED QUALIFICATIONS
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
WHY TIRES PLUS
Kick your career into high gear when you join the team at Tires Plus. Tires Plus will set you on a road to success with incredible benefits and more:
- Competitive Salaries
- Extensive Training
- Monetary Incentives
- Benefits That Start on Day 1