Job Details
Award-winning Nantucket resort seeks a Housekeeping Manager to join their team on the breathtaking island of Nantucket! This full-time, year-round opportunity offers the chance to lead our housekeeping team and oversee all aspects of room and facility cleanliness.
* Housing Assistance Available
As Housekeeping Manager, you will ensure the success of daily housekeeping operations and uphold our standards for exemplary cleanliness. Our mission is to consistently enhance guest and employee satisfaction while optimizing financial performance across all areas of responsibility.
PLEASE NOTE: This property is open year-round - this is NOT a seasonal position.
ROLE AND RESPONSIBILITIES
- Room and Common Area Maintenance: Oversee the cleaning and maintenance of all guest rooms, suites, and indoor common areas. Responsibilities include vacuuming, dusting, laundering and replenishing linens, disinfecting bathrooms, and washing windows, ensuring all are completed to the highest standards.
- Supply Management: Maintain linen carts and housekeeping supplies, ensuring everything is neatly organized and stocked according to department standards.
- Quality Assurance: Conduct regular inspections of guest rooms and common areas to ensure cleanliness and readiness. Address any issues or deficiencies promptly and implement corrective measures.
- Team Coordination: Lead and schedule a team of housekeeping staff, ensuring efficient coverage and quality results. Provide training and support to team members, fostering a collaborative work environment.
- Guest Interaction: Handle guest interactions with the utmost professionalism, addressing any housekeeping-related guest concerns promptly and effectively to ensure satisfaction.
- Regulatory Compliance: Ensure all housekeeping activities comply with health and safety standards and resort policies. Stay informed about and implement eco-friendly housekeeping practices where possible.
QUALIFICATIONS
- Experience: Minimum of three years of experience in housekeeping management at a hotel, resort, or private club is required.
- Flexibility: Must be able to work a flexible schedule, including holidays, weekends, and varied shifts as needed.
- Leadership Skills: Strong leadership and people management skills are essential, with a proven ability to motivate and lead a team.
- Attention to Detail: High attention to detail with a commitment to delivering exceptional guest service and maintaining high cleanliness standards.
- Communication Skills: Excellent communication and interpersonal skills are crucial for managing staff and interacting with guests.
ADDITIONAL SKILLS
- Problem-Solving: Ability to quickly identify and resolve issues with efficiency and effectiveness.
- Physical Requirements: Capable of performing physically demanding tasks, including lifting, bending, and standing for extended periods.
BENEFITS INCLUDE
- Housing assistance
- 401K retirement plan
- Vacation
- Comp time
- Sick leave
- Use of our fitness facilities, and discounts for hotel rooms at the Nantucket Hotel and at our sister properties.
About us:
ASAP Associates is New England's oldest and most established name in hospitality recruitment and consulting. We specialize in sourcing top-tier talent and providing strategic advisory services. Our team brings decades of combined expertise in hotel and restaurant management, and guest services excellence.