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Call Center Sales Representative in Los Angeles, CA at Sears Home Services **Location:**
8407 Fallbrook Avenue **Job Description**
**Req/Job ID:** 1008969BR
**Employing Entity:** Transform SR LLC
**Employment Category:** Regular, Full-time
**Job Function:** Call Center
**Store ID:** 09489: SEARS HS-CHATSWORTH MRKT CTR
**$2000 SIGN-ON BONUS FOR ELIGIBLE CANDIDATES**
***Former Sears, Transformco and Kmart employees are not eligible for the $2,000 Sign-on Bonus***
****IMPORTANT:**** Interviews and Hiring will be Virtual at this time; However, Training and Working will be Onsite at our Call Center location in . Therefore, applicants must not have any concerns with commute, distance or traffic to our location:***8407 Fallbrook Ave, West Hills, CA 91304*
JOB SUMMARY:**
The Telephone Sales Representative is responsible for developing Maintenance Agreement sales over the phone from leads generated from the customer database. This position calls customers that already have an existing relationship with Sears; no cold calling is done. This position delivers a sales presentation with passion, commitment, courtesy and professionalism and in conformance with policy and procedure. Additionally, this position uses unwavering customer service and high ethical selling standards. **Job Requirements**
**JOB DUTIES/RESPONSIBILITIES:**
Contacts customer via telephone and attempts to sell product protection agreements
Contacts and engages decision-makers. Applies skills in the area of communication, customer service and problem solving
Delivers a sales presentation that is partially scripted; ad-libs as needed and adapts to change quickly
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term
Stresses features and benefits of the Protection Agreement
Fields questions and overcomes specific objections raised by customer
Corrects customer information on record when appropriate
Closes the sale and is respectful of the customer s rights
Mails proposals and literature when requested
Follows through/call back per commitments
Works together with other team members to provide the highest level of customer service and meet team goals
Complies with and adheres to selling policies, procedures and Company ethics
Properly completes leads, sales processing and recording
Performs other duties as assigned
**REQUIRED SKILLS:**
Background in Sales or Telemarketing
Ability to add, subtract, multiply and divide units of measure
Ability to apply reasoning and comprehension to carry out simple written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations, and to occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized solutions
Ability to be perceptive and use good intuition
Ability to actively listen to customers
Ability to be assertive, self-motivated and possess drive
Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
**JOB REQUIREMENTS:**
High school diploma or equivalent
Less than one year of related experience
16 years of age or older
#HomeServices, #CallCenter
9489