Job Details
Job Title: Entertainment Operations Coordinator: Shows
Duration: 08 Months
Location: Universal City CA
Qualifications:
Proficient in Microsoft Word, Excel and Outlook; 1+ years experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.
Responsibilities:
- Performs administrative responsibilities in support of venue(s) and venue management, including but not limited to;
- At the direction of management, preparing/reviewing/adjusting daily/weekly team member schedules, show schedule/rotations and set grids
- Budget tracking, to include; track daily/weekly labor, daily flash reports and overtime justifications and team member TimeKeeper correction and overpayment letters
- Venue supply inventory maintenance and ordering.
- Maintaining company information and TSAT communication boards, EHS: housekeeping inspections and compliance tracking.
- Segment/annual Training and TSAT survey coordination/tracking.
- Provides work direction to team members;
- Communicates company and venue specific expectations of behavior and performance standards, reporting to Management any deviations from the expectations
- Initiates team member feedback discussions for recognition and performance improvement
- Compiles written documentation of observed behaviors for Management.
- While traveling to/from venue(s)/location(s), observes and monitors
- shows/sets/BOH to ensure highest standards of show quality, guest and team member satisfaction, and safety are being achieved;
- Communicates to Management any observed show quality, guest, team member, or safety issues, utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the FOH/BOH venue is "Show Ready" for our guests and Team Members at all times Open and follow up on work orders through completion.
- In the absence of the Management, oversees the operation of venue:
- Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s).
- Communicates information relevant to the operation of the venue(s) to both management and team members.
- At the direction of management, supports opening and/or closing duties for the venue(s) including but not limited to:
- Checking in cast and crew,
- Participate in daily start-up meetings, including the compiling of daily information for distribution
- Handling all staffing issues resulting from team member sick calls
- Monitoring start-up/shut down procedures
- Communicating operational readiness or staffing/technical problems with partnering departments
- Adjusting staffing levels, grids and rotations to accommodate park attendance/business needs
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Perform other duties as assigned.