Job Details
Job Type
Full-time
Description
Bilingual Customer Service Representative
An opportunity has opened up to work at Tri-National! We are a Transportation and Logistics company, an employer of choice with a family friendly culture and fast moving environment that is innovative and growing. As a Bilingual Customer Service Representative you will support both our customer base and internal team. Working to provide exceptional customer service, track & trace loads, and efficiently manage daily functions vital to our growing operations. If you enjoy building and retaining relationships with customers, are proficient with data entry, and have an eye for details - this is the career for you!
RESPONSIBILITIES:
- Monitor and maintain heavy email traffic
- Provide updates to customers via phone & email
- Track & trace a variety of loads
- Collaborate with internal department to resolve issues
- Enter and update load information into AS400
- Analyze weekly score cards
- Create weekly logistics reports
- Coordinate with external vendors
- Manage multiple customer web portals
- Assist with other requests made of the Operations Department
Requirements
QUALIFICATIONS & SKILLS:- Fluent in Spanish
- Prior Customer Service experience
- Looking for someone who is self-motivated, detail-oriented, has excellent organizational skills, and possess the ability to multitask and prioritize
- Must possess excellent communication, interpersonal and analytical skills
- Possess proficient computer skills, with an emphasis on Microsoft Word, Excel & Outlook and AS400
- Prior knowledge of the Trucking/Logistics industry is a plus
Tri-National, Inc., a door-to-door transportation service provider moving freight through Mexico, US, and Canada, is growing! TeamTNi is highly regarded in the trucking industry for delivering the highest levels of safety, service and satisfaction to our professional drivers as well as to the customers we serve. If you enjoy working in a people-focused, fast-paced environment and strive for excellence in customer service, TNi is the place for you.