Job Details
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Reinforces standards for hotel personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.
Oversees and manages the business unit's overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.
Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.
Monitors the recruitment, hiring, training, development and orientation of all hotel employees. Oversees employee relations and provides leadership for all staff members.
Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and general safety.
Controls funds, authorizes expenditures, and assists in planning budgets for departments.
Oversees and ensures each employee understands and is offered employee benefits during initial eligibility window or open enrollment periods.
Holds weekly staff meetings to ensure that regular and consistent communication is taking place. Holds department heads accountable for revenue and departmental meetings.
Schedules and oversees the Manager on Duty (MOD) system at the business unit.
Monitors and reports to the Director of Operations changes in the local market and competitive trends that affect business unit performance.
Approves purchases of supplies and equipment within KHC purchasing guidelines.
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.
Ensures guest satisfaction through excellent customer service, training and timely follow-up.