Job Details
Job Description
JOIN A TEAM THAT GOES ALL-IN ON YOU
Harrah's New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS: Harrah's New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
ABOUT THE ROLE: The Security Dispatcher will attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets. Security Dispatcher is an essential role within the Security Operations and will be operated as a command post, communications center and dispatching station for Security Operations and operational support. The Security Dispatcher will have specific responsibilities to include, but not limited to the following areas and criteria:
- Receives telephone calls from other departments related to customer safety.
- Dispatches security safety calls according to procedure via two-way radios.
- Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups.
- Provides a friendly and safe environment for guests and team members while protecting company assets.
- Greets guests and fellow team members with a friendly and sincere welcome.
- Displays a professional, pleasant, courteous, and a respectful demeanor when communicating with guests and team members over the telephone or radio.
- Ability to effectively perform in the areas of Data Entry for all applicable programs.
- Ability to remain calm and professional, particularly during stressful situations, and will effectively multitask handling duties of the position to include phones, radio, monitors, camera locations and operation.
- Maintains a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.
- Performs all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.
- Relates to guests and team members with respect, concern, and courtesy.
- Works well with other departments and management as necessary.
- Knowledgeable of the property floor plan and operating times of the various outlets for the purpose of giving directions and providing customers with accurate information
- Knows where all emergency equipment exists (phones, fire extinguishers, emergency exits, defibrillators, etc.).
- Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
- Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.
- Sets an example to be a role model for all Security personnel through observance of all departmental policies and procedures.
OUR IDEAL CANDIDATE: The ideal candidate for this role exercises good judgment in solving problems and displays a realistic understanding of the issues before them. The candidate must be able to facilitate resolution of potential service failures through personal action and coordination with other departments.
- Must be at least 21 years of age to work in a casino.
- High School diploma or GED required.
- Personable telephone manner required.
- Previous FCC or telephone related experience preferred
- Prior experience is a position with direct guest contact is preferred.
- Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
- Ability to manage several tasks at once
- Must be able to work any day of the week
- Good oral and written communication skills including tact when handling challenging guests; must read, write, speak, and understand English
- Ability to maintain extremely confidential information.
- General familiarity with investigative procedures.
- Ability to work in a fast-paced environment.
- Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
- Ability to work independently as well as part of a team.
- Must be able to obtain or possess a Louisiana Gaming License
A FEW MORE THINGS: - Must be able to maneuver throughout all areas of casino.
- Must be able to lift up to 10 pounds and carry up to 10 pounds.
- Must be able to bend, reach, kneel, twist and grip items while working.
- Must be able to work indoors as well as outdoors.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
GAMING PERMIT: NON-KEY The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's New Orleans reserves the right to make changes to this job description whenever necessary.
Harrah's New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
About Us Harrah's New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
Harrah's New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.