Job Details
Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include hot desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of expertise.
Summary of the Position:
Tishman Speyer is looking for a Coworking Manager to join the Studio team Mission Rock, San Francisco.
Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.
A partnership between the San Francisco Giants, Tishman Speyer and the Port of San Francisco, Mission Rock represents 13 years of city planning and community input to transform a surface parking lot across from Oracle Park into an exciting new neighborhood featuring stylish rental homes, inspired parks and open spaces, community-serving retail, innovative workspaces and parking to serve ballpark patrons and the surrounding area.
Your key responsibilities:
Events
- Serve as main point of contact for 300-person event space including lead generation, contract negotiation, event planning, and event execution
- Facilitate walkthroughs for clients, vendors, security teams, or production companies ensuring all are aware of and respectful of venue's rules and restrictions
- Create Banquet Event Orders (BEO) and host weekly BEO meetings to communicate event details to all building teams
- Staff events and work events after-hours, as needed
- Oversee Studio member event budget to ensure it is maximized by cutting costs without sacrificing quality
- Increase local and strategic partnerships in order to decrease event spend
- Develop innovative ways to surprise and delight members to create a unique experience
Team Management
- Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
- Train newly hired ambassadors and hospitality assistants
- Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
Sales & Business Development
- Assist with tours and selling space in order to meet and maintain buildings target occupancy
- Includes touring, pitching, negotiating, and contract execution
- Assist with lead generation through outbound sales in collaboration with Studio Sales team
- Support renewal negotiations
- Lead sales for external bookings of conference room and event space
- Manage leasing platforms (Peerspace, Truss, etc.)
- Lead marketing ideation and execution with internal teams
- Manage external marketing platforms (i.e. google, yelp)
- Find ways to maximize revenue through ancillary fees
Operations
- Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
- Ensure education and enforcement of Studio's policies and procedures for all members
- Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
- Lead repairs, maintenance, or updates required in the space
- Support space operations including daily walkthroughs and inventory management
Hospitality
- Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
- Provide proactive, warm service that goes above and beyond to keep members happy
- Meet regularly with senior member stakeholders to discuss objectives and gather feedback
- Analyze member survey results and develop strategic recommendations and action plan
- Solve member-related issues and conduct feedback analyses to address opportunity areas
- Oversee resolution of member complaints in a timely manner
Finance
- Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards
- Assist with member billing by managing members' fees and payment process
- Review accounts payable invoices and identify trends and ways to reduce costs
- Manage invoice input into system and payment
About you: Qualifications:
- College graduate with four-year degree
- 2 - 3 years of experience in event management experience
- Experience in operations, sales, or retail management preferred
- Sales and business operations experience required
- Financial literacy and experience managing a team preferred
- Due to the nature of the role this position requires onsite presence, and working hours and days can vary based on the events needs of the business
Critical Competencies for Success:
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational skills; Excited to wear many hats and handle several projects at once
- Passion for working with people, creating amazing experiences, and leading with hospitality
- Takes initiative and is a proactive contributor always focused on continuous improvement
- Attention to the small details, ensuring quality and standards are never compromised
- Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
- You aim to surpass expectations, not just get the job done but go above and beyond
- You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
- You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
- You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
- You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
- You find a way to make the member happy in each interaction so they walk away with a smile
- You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $65,000 to $75,000 This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's San Francisco team, as we've considered factors specific to this geography.