Job Details
* **Excellent communication skills including verbal and written**
* **Excellent problem solving skills**
* **Is comfortable approaching guests**
* **Knowledgeable on Microsoft Office, Google Docs, digital technology**
* **Ability to complete multiple tasks while maintaining a pleasant and professional demeanor**
* **Ability to listen and react quickly to guests and retailers requests in a genuine manner**
* **Ability to prioritize tasks under pressure**
* **Ability to work with varied personalities and temperaments**
* **Self-motivated and action-oriented team player**
* **Team player**
* **Takes pride and ownership in the position and property**
* **Strong knowledge of New York Citys entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date**
* **2+ years previous experience in hospitality, customer service or high-end retail**
**What this job involves**
* **Upholds helpful, friendly, and professional service standard at all times**
* **Directs guests efficiently to retailers, dining, lodging and attractions**
* **Effectively pairs services to guests needs**
* **Utilizes an above and beyond approach to assisting guests**
* **Supports all property programs and initiatives enthusiastically**
* **Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature**
* **Builds and maintains relationships through networking with retailers**
* **Meets or exceeds given goals for gift card sales**
* **Takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area**
**Required Skills:**
Customer Service, Food Safety and Sanitation, Professional Etiquette**Optional Skills:**
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locationNew York, NYlocationNew York, NYlocationNew York, NY