Job Details
**Host/Hostess Job Description**
**Reports to:** **General Manager/Operations Managers**
**Summary of Position:**
A cordial greeting and prompt seating are the primary responsibilities of the Host/Hostess. As you are the first and last impression of our restaurant, the ability to conduct yourself with poise and tact are essential. A positive attitude, good language skills, grace under pressure and excellent grooming are a pre-requisite for this position. Additionally, the Host/Hostess station is the information center for the restaurant therefore the ability to take messages and relay information is crucial for optimum operational performance.
**Duties & Responsibilities** **:**
* Warmly greet all guests upon arrival.
* Open the front door for guests entering or leaving the restaurant, when possible.
* When immediate seating is unavailable, record guests name and number in party and provide them with an estimated waiting time.
* If seating is unavailable, suggest that the guest visit the bar or retail shed while waiting.
* Accommodate special seating requests for guests whenever possible.
* Seat guests based on guest preferences yet be mindful of guest counts per server station.
* Upon seating, offer guests a menu and inform them of their servers name.
* Relay messages to servers as needed.
* Thank guests as they leave the restaurant and invite them to return.
* Adhere to grooming and appearance standards as outlined in the employee handbook.
* Carry out instructions given out by direct supervisor.
* Always adhere to all company policies and procedures.
* Contribute to the team effort and treat others the way you would like to be treated.
**Qualifications:**
* Customer service oriented.
* Good communication skills
* Be able to work in a standing position for long periods of time.
* Be able to communicate clearly and effectively.
* Contribute to the team effort and treat others as you would like to be treated.
* Must have exceptional hygiene and grooming habits.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.