Job Details
**Description**
**THIS IS A PERMANENT PART TIME POSITION (25 hours) in the Memphis office flexible hours**
**Before applying for this position, you must be available for a one week training, Monday through Friday 8-5. After training has concluded this will be a part time permanent position.**
**SUMMARY**
The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
* Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
* Ask offenders scripted questions and provide offenders with actions to take.
* Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
* Consistently apply knowledge required to perform technical and procedural aspects of the position.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Excellent customer service skills.
* Proficient in verbal and written communication skills, including excellent listening skills.
* Excellent PC skills required
* Must be able to type and talk simultaneously
* Bilingual Spanish/English is preferred
* Technical and or previous law enforcement background a plus.
* Positive / team oriented attitude; works well with others in a team environment
* Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
* Willing to work weekends and holidays
**EDUCATION and/or EXPERIENCE**
* High School Diploma / GED
* Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.
Schedule will typically be the same every week but some flexibility is necessary. A consistent shift is typically assigned, but this position may be asked to work any shift and will also work **weekends and holidays**. Professional office environment with the majority of work performed on a personal computer in a seated position.
**Requirements**
* High School Diploma / GED
* Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.
* **Must be vaccinated for Covid19**