Job Details
ESSENTIAL JOB FUNCTIONS
Performs preventative maintenance (PMs)
Answers radio calls and provides assistance when needed.
Evaluates machines which fail to perform to expectations.
Check all gaming related equipment for evidence of cheating or mechanical malfunction.
Create work orders for games needing repairs and close work orders after completing repairs.
All machine repairs (minor and advanced)
o Repairs that would require the game to be set up must be verified by another EGM Tech III or above
o Progressive setups must be verified by another EGM Tech III or above
Approves EGM Tech I or II parts replacement
o If unsure about an issue, will go through EGM Supervisor or above
GMARAs
o Submit GMARAs for machine repairs requiring QNGA approval
o GMARAs must be verified by EGM Team Member before submitting
Projects
o Install, remove, convert, upgrade, and relocate EGMs for scheduled activities
o Install locks and player tracking
Install, RAM clear, troubleshoot, and set up player tracking
Install, troubleshoot, and set up BVs, printers, and CPI
Perform minor bench tech repairs
EGM Tech III is essentially a Lead Tech and is expected to show excellent leadership to less experienced EGM Techs
Provide extensive training for all EGM Techs
Provide assistance on machine repairs for all EGM Techs
Assist with parts ordering and inventory
Coordinates with other EGM Technicians on the shift to ensure maximum performance of the Technician team on duty.
Train and share knowledge with EGM Tech I, Tech II and any others in the department
Responsible for keeping the tech shop clean and organized
Assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests
Adheres to regulatory, departmental, and company policies in an ethical manner
Outstanding example of and a credit to Downstream Casino Resort
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings
Continue training as opportunities arise
Perform all other duties and responsibilities as assigned.
Assist in other projects, as directed.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.Hours are determined by 24-hour schedule.
QUALIFICATIONS/ REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required.To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
High school diploma or equivalent required
Recommended minimum of 5 years of EGM Technical experience
Demonstrate logical troubleshooting skills
Can perform all machine repairs with minimal to no assistance
Must have the ability to RAM clear and setup all manufacturers and models of games on the casino floor
Demonstrate knowledge of PAR sheets
Have the ability to perform minor bench tech repairs
Possess strong supervisory skills, professionalism, and excellent verbal and written communication skills
Knowledge of various internal written & verbal codes/abbreviations
Must be a Team Player
Initiates and promotes a positive work environment
Strong electronic experience preferred
Must present a well-groomed and professional appearance.
Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be able to maneuver to all areas of the casino and be able to respond to visual and oral cues
Must be able to lift up to 40 pounds and be able to bend, reach, kneel, twist and grip items.
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas containing secondary smoke
Must be able to walk and be on feet for long periods of time
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
The Downstream Casino Resort adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.