Job Details
Project Manager
Project Manager
About Zapcom:
Zapcom Group is a fastest growing Global Product Engineering Services and solutions company, HDQ in the US and offices around the Globe.Zapcom group is a niche boutique company in delivering software to our clients. We strive for engineering excellence with product mindset and leveraging our best practices in accelerated development environment.
Zapcom is looking for a Project Manager who provides planning, management, oversight, and communication, both internal and external (client facing) for custom development projects. The primary objectives for the PM are in-depth management of multiple projects throughout the entire project lifecycle (discovery, planning, development, QA, delivery), facilitating adherence to and understanding of different project management methodologies and handling and coordinating client communications. The PM serves as the primary point of contact for clients, responds to questions and concerns, receives and evaluates change requests, and ensures proper change request procedure is followed.
Core Responsibilities
- Manage projects varying in size, requirements, team count, stage of project lifecycle, and communication need.
- Act as the primary point of contact for client communication.
- Manage and maintain the projects backlog, meetings, sprints, and scrums.
- Providing project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Monitor and deliver projects end-to-end (requirements, solution design, testing, training, communication, UAT, cutover, etc.)
- Work with various departments including technology, marketing, customer engagement, and Operations
- Document all communication, project progress, overages, and change requests for each project.
- Escalating any projects that are not meeting or exceeding the client's expectations. This involves reviewing communication to ensure the client is and has been getting a confirmation from our team of any communication, following-up to show progress to the client as well as setting and proactively managing reasonable client expectations.
- Organize both internal and client involved meetings. This requires personal and team time management, prioritization, and project triage skills to ensure no conflicts with team member's schedules and avoiding disruptive scheduling (e.g. scheduling two important meetings that require significant preparation for the same morning.) This also involves consideration for client schedules and internal progress on deliverables.
- Provide weekly status and monthly governance updates to various stakeholders.
- Monitor project alignment to projected timeline and tracking regularly.
- Ensure documentation of design approval, go-live approval, timeline adjustments and other key requests for approval of significant impact on the project or project completion.
- Reviewing workload assigned and development team member's expected tasks and hours required on a weekly basis
- Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
- Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
- Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
Preferred Qualifications
- 8+ year s experience in Project Management managing multiple projects
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Experience driving or facilitating Agile methodology with emphasis on scrum
- Experience with Agile management tools like JIRA
- Strong analytical and problem-solving skills
- Excellent communication skills
- Experience in e-commerce initiatives is a plus.