Job Details
* Answering incoming phone calls and assisting guests with any inquiries regarding resort offerings.
* Processing gift card orders.
* Maintaining current knowledge of all resort offerings and hours of operation.
* Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
* Exhibiting Five-Star and Five-Diamond service standards.
* Following phone conversation flow guidelines.
* Coordinating with other departments to ensure a Five-Star guest experience.
* Completing a variety of training programs, including experiencing the resort-like a guest: staying overnight, dining in the restaurants, experiencing spa treatments, and many other resort amenities.
* Maintain work schedule as assigned and communicates any necessary scheduling requirement to management in advance of schedule release.
* Complete required and suggested training to achieve maximum knowledge.
* Input all reservation information thoroughly this includes first and last name, telephone number.
* Tag all reservations appropriately as member, hotel guest or public guest.
* Required to look at all upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
* Greet all guests as soon as they walk through the door in a warm and friendly manner.
* Ascertains the member/guests' dining needs.
* Seats guests and manages open table keeping all information up to date.
* Print and deliver every reservation slip to the assigned server.
* Monitor's restaurant activity to determine seating and dining flow.
* Monitor open dining sections for empty and cleaned tables.
* Quote appropriate wait times adding guest to wait list and seating them as soon as possible.
* Answer the telephone with appropriate greeting capturing all information accurately, including food orders when necessary.
* Responds to guest inquires and requests in a timely, friendly, and efficient manner.
* Maintain a clean and orderly area.
* Disinfects all menus that have been presented to guests.
* Complete opening and closing side work.
* Be prepared to speak to the offering of the entire Resort and Spa including services offered and hours of operation.
* Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
* Deliver "I Am Proud" service standards and department-specific signature touch points.
* Establish cross-departmental channels of communication among teammates that are consistent and complete.
* Completes additional training as needed.
* Performs deep cleaning and organizing as assigned.
* Assists with the functions of other positions within the restaurant and across the resort as needed.
* Maintains proper functioning and cleaning of equipment used in dining room.
* Alerts management of any issue that has occurred with the reservations.
* Understand functions of departments across resort property.
* Articulates location of departments and services when required.
* Ability to work flexible schedule including required shifts on weekends, holidays and as business requires,
* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
* Provide extraordinary service that is "Enriching by Nature."
* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
* Be empowered to make things go right if they go wrong.
* Give the guest/member a fond farewell.
* Address feedback by utilizing the LEARN Model.
* Demonstrate a professional appearance and be attentive to what matters most.
* Comply with company policies and procedures.
* Observe and adhere to safety guidelines.
* Perform other duties as assigned.
* Interface positively with other departments, helping when needed.
* Displays care in use of equipment and maintains an organized and professional work environment.
* High school diploma or equivalent required.
* Previous customer experience required.
* Candidate must have the ability to multi-task.
* Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
* Candidate must have the ability to speak English fluently.
**Minimum Knowledge & Skills:**
* Customer Service
* Resolving conflict
* Teamwork
* Thoroughness
* Professionalism **Formal Education and Job-Related Experience:** Prior restaurant or hotel experience preferred. Fine Motor Skills
X
Gross Motor Skills
X