Job Details
As an IT Support Specialist at RightClick Professional Services LLC, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing technical support and troubleshooting assistance to address a wide range of IT issues. The ideal candidate will have at least 3 years of professional experience in the following technical areas:
- Key Responsibilities: Servers Support: Provide support for bare metal servers, Hyper-V, and VMWare virtualization technologies. Troubleshoot and maintain server infrastructure to ensure optimal performance and reliability.
- Windows Server Technologies: Proficiency in Windows Server technologies, including Active Directory (AD), DHCP, DNS, IIS, MSSQL, and MYSQL. Ensure the stability and security of Windows server environments.
- M365 Experience: Experience with Microsoft 365 suite, including but not limited to Exchange, Defender, Purview, Teams, and Intune (a plus). Assist clients in optimizing their M365 services.
- Workstation/Laptops: Provide technical support for both Windows and Mac workstations, and iPad devices (a plus). Troubleshoot hardware and software issues to ensure client productivity.
- Networking: Proficient in networking technologies, including routers, firewalls, and switches. Troubleshoot network-related issues and assist in maintaining network infrastructure.
- Remote Troubleshooting: Experience in remote troubleshooting environments. Provide remote support to clients, addressing technical issues efficiently and effectively.
Qualifications:
- At least 3 years of professional experience in IT support and troubleshooting.
- Strong knowledge and experience in the technical areas mentioned above.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both verbal and written.
- Customer-focused with a commitment to delivering high-quality support.
- Willingness to travel to local client locations (CT/NY) to assist with onboarding and troubleshooting as necessary.
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
- Proven ability to work independently and in a team environment.