Job Details
** Customer Service Representative - Tipp City Office**
**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO03267 Showing 1 location **Job Details**
**Description**
**RESPONSIBILITIES**
* Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions
* Answer questions regarding Bank services and perform a variety of account maintenance
* Serve as source of information and guidance to Teller staff
* Cross sell services and perform related clerical functions as required
* Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
* Review, complete and assist customers with basic lending applications including consumer loans and personal loans
* Process wire transfers within designated authority
* Process lan Visa credit applications and Checkline applications
* Assist or refer customers with any questions or problems as they arise
* Respond to customers with inquiries and transaction requests made by the phone, mail and website
* Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
* Assist with teller line coverage as staffing levels demand
* Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
* Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
* Deliver a consistent, high level of service within our Service Excellence standards
* Other duties as assigned
* Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues
**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**
* Thorough understanding of Bank products and services
* Familiarity with Bank and branch functions, policies and procedures
* Strong oral and/or written communication skills
* Well organized
* Ability to maintain an effective workflow
* Able to work well under pressure and in a fast paced environment
* Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications
**EDUCATION AND EXPERIENCE**
* Must possess High School Diploma or equivalent
* Two or more years teller experience preferred
* Thorough understanding of Park National Bank guidelines, policies, and procedures
**SCHEDULE**Office hours are Monday through Thursday 9:00am to 5:00pm, Friday 9:00am to 6:00pm and Saturday 9:00am to 12:00pm. This position is hourly and full-time.
A minimum 37.50 hours is required to maintain eligibility for full-time status. Average number of Saturdays per month is 3
**Skills**
**Required**
**Leadership** *Advanced* **Communication** *Advanced* **Cash Handling** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**
**Required**
High School or better.
**Experience**
**Preferred**
**2 years:** Two or more years of teller experience preferred