Job Details
Job Description **Requisition Title**
: Polestar - New Product Specialist - Customer Care 2 Temporary ( 037CQ ) **What Youll Be Doing**
The New Product Representative conducts outbound phone calls to interested prospects. The representative answers various questions and obtains information from the prospect, engaging the dealer once the details are finalized. * Make outbound calls and follow up to prospects on behalf of the dealer.
* Answer questions about new products and product support.
* Build new cars with prospects online and speak to all possible features and equipment.
* Manage the prospect or hand raiser from initial contact until purchase is completed.
* Act as a direct point of contact for customers. Ensure that their customers are assisted properly and all their questions are addressed in a timely manner.
* Advise of any trends or concerns with customer handling (or product/service related issues) to the Customer Care Center Manager or Supervisor.
* Responsible for proper documentation and coding in Volvo proprietary software.
* Complete additional tasks/projects as needed.
* High School Diploma required; College degree preferred, or equivalent work experience required.
* Online phone sales or prior BDC experience preferred
* 3-5 years automotive service or equivalent combination of education and experience required.
* Previous experience of working with outbound customer contact.
* A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
+ Exceptional customer service
+ Automotive Industry
+ Cutting edge technology
* Passion for cars, the automotive industry, and understanding of auto-speak
* Excellent customer service ability.
* Ability to maneuver through various systems to provide the dealer accurate information.
* Displays professionalism and positive attitude.
+ Ability to effectively communicate with customers, managers and co-workers.
+ Ability to sway the opinion of others through verbal and/or written correspondence
+ Ability to adapt communication style to fit the style of others
+ Ability to diagnose issues quickly and resolve with patience and empathy
* Willingness to take on new assignments.
* Good reliability.
* Ability to multi-task.
* Ability to work well under pressure
* Active listening skills
* Strong multi-tasking skills, organizational, time management, planning and problem-solving skills
* Self-sufficient, resourceful and works well with minimal supervision
* Excellent communication skills both verbal and written word
+ Passionate and confident over the phone or through chat
+ Savvy and demonstrates creative solutions
+ Present a professional and polished yet friendly
+ Speed and accuracy when typing
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. **Competitive Compensation** we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.