Job Details
** Agriculture Customer Service Representative w/Admin Experience (Hood River, OR)**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO006766 Showing 1 location **Job Details**
**Description**
*For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!*
**General Purpose and Scope of Position:**
This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.
**Key Skills and Abilities Include:**
* High School Diploma or equivalent required - Associate or Bachelors Degree preferred
* Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software preferred, training will be provided
* Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
* Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
* Mobility to move freely across uneven terrain both indoors and outdoors safely
**Key Personal Attributes Include:**
* Strong and effective interpersonal communication skills (verbal and written, utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees. This will include the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork
and exemplary customer service
* Practical organization skills with strong attention to detail along with ability to multi-task and
prioritize multiple assignments
* Ability to respond professionally to common inquiries or complaints from sales staff and other
employees, customers, regulatory agencies, suppliers, etc.
* Reads, writes and speaks the English language fluently
**Customer Service Specific Responsibilities and Key Deliverables Include:**
* Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
* Responds to customer sales inquiries in a timely, accurate and appropriate manner
* As part of the support team, document and process product use recommendations as required
* Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
* Work closely with office team to ensure adequate inventory levels are maintained to meet customer needs
* Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
* Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer
* Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
* Supports Sales and/or Operations Manager as requested
**Warehouse Specific Responsibilities and Key Deliverables Include:**
* Assistance Picking Orders in the Warehouse for Customers
* General Warehouse Facility House Keeping and Organizing
* Compliance Assistance Safety, Risk Management & Regulatory
* Inventory Management Assistance
**Compensation and Benefits:**
* Competitive hourly wage range (to be determined based on experience and other factors)
* Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
* Drug-Free Workplace
***If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!***
**COMPANY CULTURE**
***Wilbur-Ellis is a company you can be proud to call your employer***
Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
***Wilbur-Ellis is for and about people***
Wilbur-Ellis has enjoyed over ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
***Wilbur-Ellis invests in the industrys best workforce***
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Customer Service Representative Hood River Oregon OR Agriculture JD Edwards ERP System Customer Service Representative Hood River Oregon OR Agriculture JD Edwards ERP System Customer Service Representative Hood River Oregon OR Agriculture JD Edwards ERP System Customer Service Representative Hood River Oregon OR Agriculture JD Edwards ERP System
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)