Job Details
** Reservations Agent**
Location: Napa, CA, US, 94558
Property Name: Dolce Silverado Req Id: 14368
Dolce is now seeking a Reservations Agent to join our team at the Dolce Silverado location in Napa , California .
**Job Summary**
This position is responsible for serving as a liaison between the hotel and various contracted parties (i.e., airlines, wholesalers, etc.) in order to coordinate the hotels large- and small-group reservation and booking process
**Education & Experience**
**MINIMUM EDUCATION:**
* High school diploma or equivalent.
**MINIMUM EXPERIENCE:**
* Previous experience in the service industry is preferred but not required.
**Physical Requirements**
* Must be able to sit or stand for extended periods, often for a minimum of 2 hours at a time.
* Must be able to maneuver through all areas of the front office.
* Must be able to lift up to 20 pounds and carry up to 10 pounds.
* Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
* Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
* Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.
**General Requirements**
* Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
* Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
* Must display very good organization and time management skills.
* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
* Must have sound judgment and analytical skills and be able to work with little supervision.
* Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
* Must be able to work with sensitive and confidential material.
* Must be able to read, write, speak, and understand English.
* Must be able to obtain valid, current, and non-probationary drivers license if required to operate hotel shuttle/van.
* Obtain any locally required certifications.
**Fundamental Requirements**
**Work Objectives**
* Enter and modify reservations and/or booking schedules as needed for various airlines, wholesalers, and other area destination attraction clients.
* Coordinate and respond to reservation inquiries to ensure applicable group reservations are classified in the proper market segment for the proper event.
* Monitor reservation needs from existing client contracts/agreements by blocking out future dates to ensure commitment to previous agreements, entering actual reservations, releasing or increasing unused or increased blocks, and adjusting allotments through various reservation channels (NetRes, SecureRes, Passkey, etc.) according to reservation demand.
* Perform Front Desk Sales Representative (FDSR) duties as needed. Duties include but are not limited to:
+ Process guest registrations, including the computation and collection of payment.
+ Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
+ Maintain room status inventory.
+ Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
+ Send and receive telephone calls and facsimiles; sort incoming mail and messages.
**Guest Satisfaction**
* Respond to guest needs, special requests, and complaints as needed.
* Follow up with client groups to ensure their overall satisfaction with Company product and services.
* Smile, acknowledge, and greet guests at front desk and other public areas.
**Teamwork**
* Be available to work a flexible schedule.
****
**Safety and Security**
* Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations.
* Report and store lost-and-found items in accordance with hotel procedures.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Dolce Silverado , 1600 Atlas Peak Road , Napa , California 94558
**Employment Status:** Full-time