Job Details
**Enrollment Customer Service Counselor (Pool Posting)**
Marietta, GA **Type:** Full-Time **Posted:** 06/25/2021 **Enrollment Customer Service Counselor (Pool Posting)**
**Job ID:** 227750
**Location:** Marietta, Georgia
**Full/Part Time:**
**Regular/Temporary:** Regular
**Job Summary**
Assists students, prospective students, parents and/or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions. Collaborates with Enrollment Services Division staff members to provide exemplary customer service.
**Responsibilities**
- Monitors the departments phones, voice mail and e-mail systems
- Responds to inquiries from students, prospective students, parents and/or guardians regarding Admissions, Registration and Financial Aid timely and accurately
- Documents communications interactions and information according established guidelines
- Escalates inquiries to appropriate personnel per guidelines
- Makes outbound calls for various campaigns
**Required Qualifications**
**Educational Requirements**
High School diploma or equivalent
**Required Experience**
Previous experience in a customer service role
**Preferred Qualifications**
**Additional Preferred Qualifications**
Bilingual preferred
**Preferred Educational Qualifications**
Undergraduate degree from an accredited institution of higher education in related field
**Preferred Experience**
Prior experience in enrollment services at an accredited institution of higher education is preferred
**Knowledge, Skills, & Abilities**
**ABILITIES**
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude High level of empathy and ability to deal with difficult and confidential situations Able to deal with multiple tasks or projects at one time meeting assigned deadlines
**KNOWLEDGE**
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
**SKILLS**
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette
**Equal Employment Opportunity**
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415
**Other Information**
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
**Background Check**
* Standard Enhanced
**To apply, visit**
jeid-4b46c684e9a60a4da4850ea5a63b2306 Enrollment Customer Service Counselor (Pool Posting) Kennesaw State University Marietta, GA To apply, please send all application materials to:
Kennesaw State University
GA *Please be sure to read the job posting carefully and submit all required information.*