Job Details
Job Description
Administrative Assistant for Custom Menswear and Tailor Shop
Location: Philadelphia, PA (onsite)
Company: Henry A. Davidsen
About Henry A. Davidsen:
Henry A. Davidsen, Custom Tailors & Image Consultants, prides itself on being the premier destination for bespoke menswear in Philadelphia. Serving the discerning gentleman with an eye for detail and a taste for luxury, we specialize in delivering custom, hand-crafted garments and comprehensive image consulting services. Custom clothing is uniquely yours and will reward you with the confidence that comes from being permanently stylish.
Our Core Values
Be Reputable
Be Extraordinary
Be Authentic
Be Learned
About the Position:
The Administrative Assistant position is integral to our image consulting and custom clothing business, combining a variety of administrative tasks with some aspects of client service and hospitality. With a keen attention to detail, they ensure each apparel order aligns perfectly with client specifications. Moreover, by actively listening and communicating effectively, they ensure clients are both informed and valued. This role combines rigorous data entry with proactive client engagement, reflecting the store's dedication to product and service excellence.
Responsibilities:
Order Processing Assistance
- QuickBooks order entry and bill processing
- Project management
- Fabric ordering
Vendor Support/Communication
- Showroom Management (out lists, restock sold RTW product, stocking supplies, general showroom presentation and visibility projects as needed)
- Phone/Doorbell Answering
- Client greeting/hospitality
- Receiving/Shipping products
- File Management
Client support
- Order Status/updates
- Account Management
Executive Assistant
- Email Management
- Calendar Management
- Event/Appointment Coordination
- High-level introductory phone prospecting (inbound only)
Marketing support
- Photography
- Back-end Support
- Social media scheduling
Administrative Skills - Detailed Data Entry Skills: Efficiently managing financial records with QuickBooks for streamlined bookkeeping.
- Calendar and Email Management: Skillfully coordinating and organizing an executive's calendar and email to ensure efficient scheduling and communication.
- Data Entry Accuracy: Proficiency in entering client and order details without errors, ensuring the integrity of all stored information.
- Detail-Oriented Follow-up: Ensuring every client query or concern is addressed promptly, noting all specifics.
- Documentation Management: Maintaining and organizing records and files with precision to ensure easy retrieval and reference.
- Time Management: Ability to juggle multiple tasks efficiently, prioritizing urgent needs while not overlooking any detail.
- Technological Proficiency/Aptitude: Ability to become proficient with, CRM & project management systems, Google Suite, and any other tech tools that the store might utilize.
Service Skills - Active Listening: Giving full attention to clients, understanding their needs, and asking appropriate questions to ensure clarity.
- Hospitality: Warmly and professionally greet clients and make them comfortable while they wait for appointments
- Clear Communication & Expectations Management: Ability to convey information efficiently both in writing and verbally, ensuring clients fully understand order status, costs, and other pertinent details.
- Empathy: Being able to relate and understand the concerns or desires of the client, ensuring they feel valued.
- Problem-Solving: Swiftly identifying issues that may arise with orders or client requests and finding optimal solutions to address them.
- Patience: Remaining calm and composed even in challenging client interactions, and managing potentially stressful situations with grace.
- White Glove Personalized Service: Recognizing returning clients, understanding their preferences, and making them feel unique and valued.
- Feedback Collection: Soliciting, valuing, and communicating client feedback to continuously refine and improve service quality.
- Conflict Resolution: Tactfully addressing and resolving any misunderstandings or issues that clients might face.
- Interpersonal Skills: Working seamlessly with a team, ensuring clear internal and external communication, and fostering a positive work environment.
Salary Range: $45,000 - $50,000 Benefits: At Henry A. Davidsen, we believe in investing in our employees. We offer:
- A competitive compensation package including a competitive base salary.
- Comprehensive training to equip you with the skills and knowledge needed for success.
- Health insurance coverage.
- Paid vacation to ensure you have time to rest and rejuvenate.
- Henry A. Davidsen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a passion for execution and would enjoy working in the luxury fashion industry and building relationships, we'd love to hear from you. Apply now to join our dedicated team and start your journey with Henry A. Davidsen.
Requirements Administrative Assistant for Custom Menswear and Tailor Shop Location: Philadelphia, PA (onsite)
Company: Henry A. Davidsen
About Henry A. Davidsen: Henry A. Davidsen, Custom Tailors & Image Consultants, prides itself on being the premier destination for bespoke menswear in Philadelphia. Serving the discerning gentleman with an eye for detail and a taste for luxury, we specialize in delivering custom, hand-crafted garments and comprehensive image consulting services. Custom clothing is uniquely yours and will reward you with the confidence that comes from being permanently stylish.
Our Core Values Be Reputable
Be Extraordinary
Be Authentic
Be Learned
About the Position: The Administrative Assistant position is integral to our image consulting and custom clothing business, combining a variety of administrative tasks with some aspects of client service and hospitality. With a keen attention to detail, they ensure each apparel order aligns perfectly with client specifications. Moreover, by actively listening and communicating effectively, they ensure clients are both informed and valued. This role combines rigorous data entry with proactive client engagement, reflecting the store's dedication to product and service excellence.
Responsibilities: Order Processing Assistance
- QuickBooks order entry and bill processing
- Project management
- Fabric ordering
Vendor Support/Communication
- Showroom Management (out lists, restock sold RTW product, stocking supplies, general showroom presentation and visibility projects as needed)
- Phone/Doorbell Answering
- Client greeting/hospitality
- Receiving/Shipping products
- File Management
Client support
- Order Status/updates
- Account Management
Executive Assistant
- Email Management
- Calendar Management
- Event/Appointment Coordination
- High-level introductory phone prospecting (inbound only)
Marketing support