Job Details
** Customer Experience Response Team (C.E.R.T.) Representative**
Gladwin Exempt Intermediate **About The Position**
**Meet the Smart Safety Company**
At Safe Fleet our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the worlds biggest fleet safety problems.
We are re-defining what safety means for fleets of every type from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
**RollRite**, a proud Safe Fleet company, is the leading manufacturer of electric tarp systems, tarps, gear motor technology and automated power solutions. Roll Rite, LLC designs and manufactures state-of-the-art automated tarp systems and components for the heavy duty trucking industry serving the Construction, Agriculture, Refuse & Recycling Markets.
**Work for the Smart Safety Company**
Title: Customer Experience Response Team (C.E.R.T.) Representative
Location: Roll Rite, Gladwin, Michigan
The **Lead C.E.R.T. Customer Experience Response Representative** will be responsible for implementing the marketing programs associated with L.O.V.., Rite Care, and T.A.R.P. This will include but not be limited to: data collection through Life of Vehicle, selling Rite Care along with customer follow up to post sale activities, assuring Roll Rites market share of aftermarket tarps and parts continues to grow, and communicating Roll Rites T.A.R.P. program to various market places.
Job purpose:
* Work closely with outside sales and product management on customer application and product specifications, installation and operation procedures, aftermarket service and support information and promoting new products.
* Interact with customers to provide and process information in response to inquiries, concerns and requests about products.
* Ensure company resources are used in an effective manner, optimizing operating costs.
* Make appropriate decisions while following the companys policies, strategies and organizational structure.
* Obtain technical knowledge of Roll Rite products and services in order to assist customers with trouble shooting and identification of correct parts ordering.
* Sales acumen to sell Roll Rite products over the phone.
* Perform post sale follow up on systems, parts, tarp sales, etc. to push LOV data collection, Rite Care and TARP programs.
* Facilitate RRs growth in aftermarket tarps and parts through implementation of programs above, track all aftermarket tarp, and part sales through these programs.
* Diligently populate CRM and/or Sales Force tools. Key record keeper of aftermarket sales growth as well as all data related to installation center marketing programs.
* Maintain high level of quality and performance.
* Good attendance is required.
Required Skills and Abilities:
* Good written, verbal, and interpersonal communication skills, including telephone etiquette
* Capable of making decisions in a team environment as well as independently, applying departmental policies and procedures to resolve situations.
* Organized with ability to work and follow-up with customers to promote L.O.V. programs and facilitate enhanced customer relations
* Ability to organize key data in support of LOV marketing plans as well as provide monthly reporting on progress.
* Moderate computer skills, specifically Word, Excel, Outlook with the ability to multi-task
* Experience in an ERP environment, preferably Great Plains or NetSuite
* Experience with CRM software, Salesforce highly desired
* Mechanical and Technical aptitude
* Bilingual a plus but not required
Work Environment and Physical Requirements:
* Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity
* Employee will be working from a home office environment
* Safety glasses with side shields are required in any production area
* Must effectively communicate on the telephone while entering data on computer
* Good communication skills are required in addition to understanding verbal and written instruction
* Must handle multiple tasks and perform effectively in a fast-paced work environment
Educational Requirements:
* Bachelors degree or work equivalent experiences required
**At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including PTO, Medical, Dental, Vision, 401K match and bonuses.**
We are a background check and drug screening company, where allowed by law.
**Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.*