Job Details
Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.
Responsibilities:
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Act as a liaison between end users and internal support staff to assure accurate problem interpretation.
- Maintain communications with end users throughout process of resolution.
- Participate in projects as needed and promote the direction and vision of the IT department.
- create new users in multiple IT systems (Active Directory, Exchange, Teams, SharePoint etc.).
- Interfaces with various vendors to resolve systems/applications and network issues.
- Availability to provide emergency support.
- Perform server administration duties as needed using applications such as Active Directory, Office 365, Teams, SharePoint, Azure, Windows servers, VMware and NetApp.
- Assist in the monitoring of server applications, services, and resources to ensure efficient operation.
- Provide IT orientation to new staff hires upon their arrival.
- Review and recommend modifications of procedures with senior IT staff.
Qualifications:
- 3+ years of experience with Windows Server administration (Active Directory, Exchange, SharePoint) and Windows desktop support.
- Strong customer service skills, proven problem-solving and troubleshooting ability. Maintain established documentation patterns.
- Experience with cybersecurity tools, patching, data backup/disaster recovery software, network server software, virtual private networks (VPN).
- Effective organization skills and customer service oriented; should possess superior problem-solving skills consistent with his/her responsibilities.