Job Details
About FAM STUMABO
FAM STUMABO specializes in in-house engineering and assembly of high-capacity food cutting equipment. We design and produce premium precision blades for food processing. FAM STUMABO has a global presence and the personality of a family business. Our unique combination of knowledge, technologies and experience makes us the ideal partner to cut your product to perfection.
Role and Responsibilities
The Field Service Technician is the primary point of contact for customer service issues. The role will provide customer-facing and internal customer support including commissioning, installation, start-up, warranty, and customer paid service. This position plays a vital role in creating long term customer relationships, acting as a bridge between customers, products, and internal teams.
Primary Responsibilities
- Provide technical assistance and resolution when electrical problems are encountered before, during, and after manufacture.
- Assemble electrical and electronic systems and prototypes according to engineering data.
- Install and maintain electrical control systems.
- Modify electrical prototypes, parts, assemblies, and systems to correct functional issues
- Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results.
- Perform a wide variety of highly technical duties including commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer s plants.
- Instruct/train customer personnel in the correct operation of equipment.
- Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems.
- Keep clear trouble shooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner.
- Modify and maintain PLC and HMI programs.
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
- When not traveling, work in the shop performing machine wiring, machine refurbish/rebuilding
- Perform other duties as assigned.
Qualifications and Education Requirements
- Minimum 3 years of experience in a similar role
- Mechanical knowledge; machines and tools, including their design, use, repair, and
- maintenance.
- Mathematical Knowledge; basic arithmetic, algebra, geometry, statistics, and their
- applications.
- Production and processing knowledge; raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture of equipment.
- Programming software knowledge; Allen Bradley PLC, HMI and Servo programming.
- Ability to read and understand electronic schematics and drawings.
- Ability to use basic hand tools.
- Computer skills and knowledge of office software packages
- High level of professionalism; reacts well under pressure, treats others with respect, follows through on commitments.
- Prior experience working with large multinational corporations
- Food and beverage industry experience
- Ability to work in a fast paced, fluid environment with varied temperature conditions.
- Willing to to travel up to 75%
- Able to lift up to 75lbs
- United States Citizen
- Valid Passport without travel restrictions
- Valid Driver s License, with no major violations within 3 years
- Bilingual (English & Spanish/French) is a plus
Interested?
- If you are interested in this position, please send your application to ...@fam-stumabo.us. Please state Field Service Technician in the subject line of your e-mail.