Job Details
Title: Membership Resource Coordinator
Responsible to: Program Director and CEO
Qualifications: Bachelor s degree; Master degree preferred
Summary of Position
The National Organization of Nurse Practitioner Faculties (NONPF) is a membership organization serving nurse practitioner faculty at various higher education institutions across the US and internationally. The Membership Resource Coordinator will assist with a variety of tasks related to the organization s professional membership services, including educational resources, groups and committees, programs, and events. This position will support NONPF s mission through increasing membership engagement and retention and improving the attendee experience with NONPF.
Job Responsibilities
Provides day-to-day operations for all aspects of membership:
- Oversee and facilitate annual membership renewal.
- Assist in the development and execution of new member recruitment.
- Conducts member outreach activities related to products and service sales involving the NONPF Store, Career Center, and related products.
- Acts as the main point of contact for all member calls and emails and should provide excellent customer service.
- Track and report membership analytics monthly and make recommendations for membership changes based on data.
- Provides regular updates to manager related to membership trends.
- Manages NONPF store and ships any NONPF mailings in a timely manner.
Provides day-to-day operations for select aspects of programs under the direction of NONPF CEO and Program Director:
- Assist in the program coordination for annual committees, special interest groups, leadership mentoring program and related activities.
- Assist in coordinating and executing faculty development programs, member surveys, and other new programs to meet NONPF mission and Strategic Plan.
- Assist with web content related to programs and membership resources and programs, including but not limited to membership information pages, special interest groups to ensure relevant content is promoted.
- Supports NONPF efforts to meet strategic priorities annually.
- Aids in developing communication and marketing materials as it relates to member programs and membership
- Assist with planning for annual conference, fall meeting and other such member development activities as directed by Program Director and Events Manager.
- Provide oversight and direction on other projects as determined by the supervisor.
- Aids in developing communication and marketing materials as it relates to member programs and membership.
- Assist with planning for annual conference, fall meeting and other such member development activities as directed by Program Director and Events Manager.
- Provide oversight and direction on other projects as determined by the supervisor.
Preferred Job Qualifications
- Bachelor s degree in organizational development, business administration, non-profit management, human services, or related field
- Minimum of 2 years experience in non-profit, government, or community-based human service management and operations
- Understanding of the principles of and experience in membership organizations.
- Expert knowledge of Excel spreadsheets and creating tracking reports
- Knowledge of Microsoft Office applications, especially Word, Excel, Access, SharePoint and Power Point, and Quick Book.
PERSONAL CAPABILITIES
- Collaborator who can work effectively with volunteers, staff and external contacts to build and maintain successful teams, community partners and coalitions
- Can prioritize and manage multiple priorities with a high volume of details
- Ability to write reports and display information on spreadsheets.
- Excellent communication skills--in person, in writing and electronically to a variety of audiences
- Critical and creative thinker
- Travel as needed to perform job duties
- High level of integrity, diplomacy and initiative
Physical Requirements
Must possess the ability, and capability, to perform any task in the office. Must be able to lift 25lbs or more, be able to physically move through the office unaided and have excellent visual and hearing acuity.
WORKING CONDITIONS
Normal office environment
High volume of public contact
Travel required several times a year to attend meetings
Work may be stressful during periods of high volume or tight deadlines
Must be a US citizen
Job Type: Full-time