Job Details
****Join Our Team****
Our Company headquarters is located in Duluth, GA. The 367,000-square-foot building houses 1,700 employees who provide first-class support to our sales force as they build their business and serve clients.
For eight years in a row, Primerica has been recognized by the Atlanta Journal-Constitution as one of the best workplaces in Georgia! Over the past six years, Primerica has consistently been voted Best Employer by Gwinnett Magazine.
Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community.
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**About this Position**
The Customer Service Representative 1 works in the Agent Services department delivering exemplary customer service to Primerica term life policyholders and agents. The candidate addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes. In addition the candidate will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. The Representative will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.****
**Responsibilities & Qualifications**
**Qualifications, Skills and Abilities:**
* 1 year of call center customer service experience is preferred
* Minimum high school diploma or GED
* Previous insurance or financial services experience is a plus
* Excellent PC skills
* Intermediate skills in Microsoft Word
* Excellent verbal and written communication skills
* Excellent customer service skills
* Attention to detail
* Ability to maintain knowledge of companys products and procedures
* Ability to communicate professionally with irate customers
**Schedule:**
* 40 hours per week working MondayFriday 9am-6pm
**Salary:**
* $27,000-28,000
**?Additional information:**
The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
**FLSA status:**
This position is exempt (not eligible for over time):
No****
**Our Benefits:**
* Day one health, dental, and vision insurance
* 401(k) Plan with competitive employer match
* Vacation, sick, holiday and volunteer time off
* Life and disability insurance
* Flexible Savings Account & Health Savings Account
* Professional development
* Tuition reimbursement
* Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
locationDuluth, GAlocationDuluth, GASince 1977 Primerica has been a Main Street Company for Main Street North America. Our mission is to create more financially independent families. Led by CEO Glenn Williams and President Peter Schneider, our 2,000 employees are proud to be an integral part of achieving Primerica's goal to help families become financially independent.
Primerica employees support our representatives as they provide education and financial solutions to their communities through term life insurance, mutual funds, annuities and other financial products. We insured approximately 5 million lives and have more than 2 million client investment accounts. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 13 years.
Our stock is traded on The New York Stock Exchange under the symbol .
If you need an accommodation with any part of the application process, please call 470-###-#### during regular business hours.
**Introduce Yourself**