Job Details
***Become a part of one of the nations' largest vacation rental property management companies.*** *Our dedicated full-service teams are located in Florida, South Carolina, Tennessee, New Mexico, and Hawaii. With offices across the country, our staff takes great pride in providing quality management to our owners and first-class vacation rental home experiences for our guests. From the mountains to the beaches, we offer a dynamic team environment and perks like discounts on vacations, full benefits, and more.
Founded in 2002 by Steve Milo, our CEO, our growth is a result of diligence, hard work, dedication, and a commitment to listening to the needs and desires of our guests and owners. We offer resort-like amenities and pet-friendly options to Wi-Fi in most properties. If you dont refer our properties to your friends and family, we arent doing our job right! With over 3,000+ properties across the United States, we are growing. We have many repeat guests. In fact, some of our most popular properties book 12 months in advance!
And we wouldnt be where we are today without our dedicated staff. Our employees know how important your decision is when selecting a vacation rental home. Thats why we pride ourselves on going the extra mile. No matter what your question or concern, we will help you find the perfect condo or home. AND help you make the most of your stay. When you book with us, youre getting management you can trust. Find your dream job with VTrips!* **Guest Service Agent**
* Fort Myers, FL
* Full Time
* Entry Level
VTrips is a leading vacation rental property management company with locations in five states. We are currently searching for our next Guest Service Agent to work with our team in Fort Myers, FL.
This position is responsible for interacting with guests to provide the best quality service possible by performing customer service functions related to guest registration, reservations, and cancellation.
This is a regular, full-time position. The duties and requirements include but are not limited to the following:
**ESSENTIAL FUNCTIONS:**
**-** Maintains professional relationships with owners, guests and vendors.
- Reviews, updates and manages property notes and folios.
- Resolves owners and guest related issues.
- Coordinates and prioritizes maintenance requests of Property Care Spacesuits.
- Creates, closes and modifies work orders and property blocks.
- Develops and maintains a trades vendor list and works closely with vendors to ensure completion of work order.
- Creates, modifies and cancels reservations.
- Processes payments adjusts payment schedules and codes auto-payment exclusions.
- Revises reservation folios and property details in reservation management system.
- Changes rental rates and add fees.
- Adjusts pricing and discount codes.
- Updates reservation folios and property details in reservation management system.
- Quotes reservation pricing by using internal systems and property details.
- Creates account records by communicating effectively with owners and guests via reservation management system.
- Runs reservation and maintenance reports and monitors various system alerts daily.
- Stays abreast of the conditions and needs of each property.
- Troubleshoots customer service and maintenance issues.
- Other duties which may be assigned by supervisor.
**KNOWLEDGE & SKILL REQUIREMENTS:**
**-** High School Diploma or GED required.
- At least two years of experience as a Guest Service Agent, Receptionist or Front Desk Agent.
- Excellent time management, organizational and communication skills.
- Strong problem solving and de-escalation skills.
- Basic working knowledge of Microsoft Word, Excel and Outlook.
- Ability to multi-task and work in a fast-paced environment
- Ability to work varied schedule to include evenings, weekends and holidays.
**Job Type: Full-time**
**Pay Range: $15.00 to $18.00 per hour**
+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.