Do you have a passion for service and love to put a smile on people s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationTake incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requestsConnect with the housekeeping department to ensure guest accommodations are readyField customer complaints when necessaryGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:Has experience answering telephone calls and troubleshooting stressful situationsExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsExhibits working knowledge of Microsoft Office and reservation management systems1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredMust have graduated high school, received a GED or equivalentAbout Company:Began as a small company with a single hotel and one man s vision to create a luxury experience accessible to everyone. From humble beginnings, Lotus Hospitality has expanded to operate seven hotels in less than a decade. Mark learned through years of hard work and experience how to capitalize on opportunities and maximize the potential of underperforming projects. From the execution of the company s first major project in Kansas City, Lotus Hospitality s unique new properties and historic refurbishments have changed the landscape of the city and sparked growth throughout the downtown corridor. But we re nowhere close to finished.
Hotel Lotus Merriam/Kansas City
05/18/2024
Merriam,KS