Job Details
Overview:
Summary Statement:
Create a safe environment for staff and guests. To adhere to all of the rules and regulations creating a safe environment for guests. Maintaining a high level of customer service. High level of communication skills when diffusing volatile customer interactions.
Job Duties:
Primary Job Duties: Includes but is not limited to:
- Report any incidents of theft, vandalism, or violations.
- Uphold the law and order in the venue in conjunction with local law enforcement.
- Administer first aid and assist injured guests or team members.
- Address all guest questions and furnish detailed information on the venue, properly communicate via radio.
- Respond professionally and rationally in emergency and pressure situations restrain intoxicated, disorderly, or insubordinate guests or remove them from premises.
- Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
- Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.
- Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
- Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.
- Responsible for checking the identification of Guests and following all other responsible vending guidelines.
Qualifications:
Qualifications: Includes but is not limited to:
- Employ with safe alcohol service, sanitation and safety protocol.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience working in day club or nightclub.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- Must be 21 years of age.
- At least one year of previous Security experience in high-volume restaurant, nightclub, day club, pool operations or in similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Alcohol Awareness Card
- Nevada Gaming Registration
- CPR Certification