Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Ensure that appointments are scheduled in accordance within departmental guidelines. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Perform responsibilities within established customer service standards. Provide assistance to other employees within their department as well as other departments.Qualifications:Minimum EducationHigh School Diploma or GED (Required)Associate's Degree (Preferred)Minimum Work Experience3 years Experience performing patient registration and scheduling, medical insurance screening and verification (Required)Required Skills/KnowledgeExcellent customer service skillsDemonstrated problem solving and critical thinking skillsComputer knowledge necessaryMicrosoft Office experience requiredMust complete Patient Access training curriculum and pass all competency assessments, including the ability to type minimum of 30 words per minuteKnowledge of medical terminology and CPT-4/ICD-10 coding requiredFunctional AccountabilitiesRegistration and Scheduling Services
Children's National Hospital
06/15/2024
Silver Spring,MD