Job Details
/ Careers / / Helpdesk Support Specialist **Helpdesk Support Specialist**
Austin, TX, US **Summary**: The Support Technician will be responsible for providing technical support to end-users over the phone and in person, as well as maintaining the smooth operation of computer facilities. The Support Technician will serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Perform remote and in person troubleshooting through diagnostic techniques and pertinent questioning to determine the best solution based on the issue and details provided by the end-user.
**Essential Duties and Responsibilities:**
* Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
* Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
* Setup and test PCs for new and / or existing users.
* Research and make recommendations for new software and hardware as needed.
* Respond to user hardware and software problems.
* Test and document corporate initiatives as assigned by Manager
* Assist with management of mobile devices
* Other items as assigned
**Knowledge, Skills, and/or Abilities:**
* Thorough knowledge of Windows Operating Systems Win7&10)
* Thorough knowledge of Microsoft Office Suite (2013)
* Enterprise level AntiVirus experience.
* Enterprise level VPN experience.
* Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
* Experience with PC hardware build and troubleshooting
* Familiarity with mobile devices (smartphones/tablets)
* Strong customer service communication skills
* Good attitude and a desire to help others
* Proven communications and interpersonal skills.
* Thorough problem solving skills.
* Ability to train new individuals, transfer knowledge, and assume new responsibilities.
* Dependability
* Active Directory management
**Education and/or Experience:**
* BA or BS degree preferred or equivalent experience
**Certificates, Licenses, Registration:** None
**Who We Are**
Were NFP, a four-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, and 2020. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:
**What We Offer**
NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You Better. Together.
NFP is an inclusive Equal Employment Opportunity employer.
NFP is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Its expected that all of our employees are aware of this policy and that they create an environment thats sensitive and respectful to all individuals.