Job Details
The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
* Sales - Responsible for:
* Meeting or exceeding personal sales per hour goals
* Being a role model and demonstrating excellent selling skills and customer service
* Executing successful promotions and special events/pre-sells/GWP's
* Driving sales through customer clienteling
* Work with store management to optimize business to business
* Achieving assigned $ line goal
* Identifying and reducing shrinkage in area
* Customer Service - Responsible for:
* Meeting or exceeding SPH goal
* Meeting or exceeding credit application goals
* Thanking each customer by name following a purchase
* Handling each transaction efficiently and accurately
* Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
* Building customer clientele base
* Recording and protecting personal identifying customer information
* General Responsibilities:
* Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
* Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
* Ensuring timely set-up including signage for promotional events
* Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
* Maintaining Belk and vendor professional dress standards (uniforms) and appearance
* Cooperating with fellow associates and management
* Complying with store policies concerning attendance, tardiness, and associate handbook
* Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
* Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
Minimum Education & Experience:
* No education requirement
* Experience in retail preferred
* Excellent communication skills
* Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Physical Requirements:
* Ability to use computer keyboard, standard telephone and other related business equipment
* Hand manipulation to remove sensor tags
* Ability to push / pull 100-500 pounds when moving stock carts
* Task demands vary in each department because of the different types of merchandise
* Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
* Ability to apply treatment/make-up to customer's face