Job Details
Starting at $18.00 - $23.00 Depending on Experience
* Salem, OR, USA
* Base + Commission
* Full Time
*Vacation, Medical, Dental, Vision, FSA, HSA, 401k, 401k match, Tuition Reimbursement, Employee Assistance Program, Year End Bonus, $1,000 Referral Reward*
* Establish and maintains professional relationships with customers
* Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
* Expertly uses, promotes & facilitates PARR Bridge Strategy
* Proactively set, reach for and meet (or exceed) personal sales and profit goals
* Primary player in deepening customer relationship and scheduling timely material shipments ensuring account profitability as well as customer satisfaction & loyalty
* Ability to sell on overall quality, value and service, rather than price
* Precisely and efficiently manage one's time and prioritize workflow in face paced environment
* Communicates with dispatch to ensure that they are not overpromising deliveries to customers
* Sends pictures of returns to dispatch with request for pickup
* Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email and matrix
* Maintains cleanliness of workspace
* Follows best practices in order entry, setting up deliveries and all aspects of job
* Walks customer to product in store
* Introduces himself/herself to customer and uses customer's name when possible
* Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
* Accurately takes in plans and submits details to the MES and/or EWP
* Uses DDMS to ensure customer satisfaction
* Follows SPC guidelines and proper GP%
* Completes PO's on time, confirms confirmation and ties PO to order
* Greets walk-in customers professionally
* Answers phone promptly with professional greeting
* Identifies customer's urgency and completes orders quickly
* Confirms customer's material needs prior to sending deliveries
* Maintains material specifications for customer PTO's in customer folder
* Completes quotes and follows up in a timely manner
* Proactive with customer's needs
* Maintains a Parr Lumber share file for customer plans and take-offs
* Has a high level of follow-through with orders ensures inventory arrives, communicates with customers, etc.
* Communicates in a professional style to entire yard and crew
* Participates in team meetings and discussions
* Communicates professionally and productively with AMT
* Notifies customer when product arrives
* Confirms delivery time with customer after scheduled in DDMS
* Writes legibly on business logs and other handwritten material
* Responds to voicemails in a timely manner
* Responds to emails promptly and with correct grammar and spelling
* Takes ownership and communicates with management when mistakes are made
* Puts clear delivery and contact information on orders
* Has relationship with all coworkers and uses those relationships to solve problems
* Communicates with operations team about material returns, requirements for them and pictures as appropriate
* Has relationship with vendors and communicates support needed
* Communicates with customers about market changes/conditions
* Professionally manages upset or disgruntled customers
* Informs receiver on status of cancelled special orders or materials to be returned to suppliers
* Brings areas of concern to management's attention
* Proactively and positively communicates with all audience
* Knowledge of building materials and or experience in construction industry (a must)
* Strong communication skills both through phone and email
* Proven ability to develop relationships
* Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
* Ten-key by touch required
* Must be able to type 40+ WPM
* Proficiency in Microsoft Word, Excel and Outlook
* Ability to execute PLC selling strategies and initiatives
* Ability to achieve sales goals and objectives
* Knowledge of PLC selling principles, practices and protocols
* Willingness to share department responsibilities in order to meet deadlines
* High School Diploma or GED equivalent
* Must have reliable transportation
* Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
* Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
* Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
* Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
* Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups
* Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
* Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
* Ability to think and respond quickly, positively and professionally to constantly changing circumstances
* Ability to sit and/or stand for extended periods of time
* Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
* Must be able to work in an office environment
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