Job Details
**JOIN THE WINNING TEAM!!**
**Vance & Hines**, a leader in the motorcycle aftermarket industry and recognized for quality high performance exhaust systems, is looking for qualified individuals to become a part of our dynamic company. We are a fast paced and rapidly expanding company seeking those that thrive while working in a busy, fun, hardworking environment. **What We Do**: We leverage our experience, passion and learnings at the race track to deliver products that enhance the exhilaration of the riding experience.
The **Vance & Hines** brand has always been about enhancing the exhilaration of the motorcycle ride. It started over 40 years ago, when Terry Vance and Byron Hines were two young enthusiasts in the fledgling Southern California motorcycle drag race scene. Terry always wanted to go faster and Byron knew how to make that happen. In short order, their on-track success and innovation drew the attention of other racers, riders and motorcycle manufacturers which ultimately translated to commercial demand. Today, the Company's mission and activity is the same; make bikes go faster on the race track and take those leanings to make impactful products for riders around the world. Since the Company's inception in 1979, we have had partnerships to run factory race programs with Suzuki, Yamaha, Ducati and Harley-Davidson in drag racing, road racing and flat track.
Customer Service Representative
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Job Description
**Position Overview**
This position is responsible for providing quality service to customers that phone-in or email with questions, concerns, issues or other reasons. This position represents the Company and is expected to be courteous, helpful and professional to every customer.
**Key Responsibilities**
Provide quality service to customers that phone-in or email with questions, concerns, issues or other reasons
Represent the Company by being courteous, helpful and professional to every customer
Daily communication with all CSRs concerning emergency expedited orders, new orders and expedited orders
Proactive monitoring of sales orders from the time the order is placed to the time the order has shipped by communication with and daily attention to the Packing/Shipping Departments
Taking studious notes when inquiring with another department regarding parts needed to ship a sales order
Preparation of weekly and monthly reports
Possible backup to the Customer Service Driver
Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
Efficiently and effectively manage time
**Position Requirements**
Essential (Must Have):
A CSR Level 2
**Must have motorcycle knowledge**
Must have basic computer skills
Must have the ability to listen to and follow written and verbal instruction
Must have the ability to communicate effectively with Team Members and Supervisors
Must have the ability to lift and move up to 25 pounds
Regularly required to sit, stand, walk, bend, stoop, reach, walk up and down stairs, and move about the facility
Desirable:
Clean driving record
**Education and/or Experience Requirements**
High School Diploma or equivalent
Basic math skills
**Organizational Overview**
Reports to: Customer Service Supervisor
**Internal Relationships:**
Will interact with departmental personnel
May interact with multiple departments, including: Non-Inventory Coordinator, Shipping, Packing, Engineering and Testing
**External Relationships:**
Customers
**Delegated Authority:**
None
**Physical Environment**
The performance of this position normally requires exposure to typical manufacturing areas where under certain conditions, use of personal protective equipment is required
Skills & Requirements Qualifications **What We Do**
We leverage our experience, passion and learnings at the race track to deliver products that enhance the exhilaration of the riding experience.
**The Vance & Hines Brand**
The Vance & Hines brand has always been about enhancing the exhilaration of the motorcycle ride. It started over 40 years ago, when Terry Vance and Byron Hines were two young enthusiasts in the fledgling Southern California motorcycle drag race scene. Terry always wanted to go faster and Byron knew how to make that happen. In short order, their on-track success and innovation drew the attention of other racers, riders and motorcycle manufacturers which ultimately translated to commercial demand. Today, the Company's mission and activity is the same; make bikes go faster on the race track and take those leanings to make impactful products for riders around the world. Since the Company's inception in 1979, we have had partnerships to run factory race programs with Suzuki, Yamaha, Ducati and Harley-Davidson in drag racing, road racing and flat track.
**Our Vision**
* The most innovative and rider-focused team
* Our Expectations on Behaviors
* Team Work; Aligned and Together as One Team in One Direction so we are a Reliable Team
* We believe integrity is everything.
* We believe in constructive discontent. There must be a better way.
* Team members have to be as enthusiastic about their jobs as motorcycle enthusiasts are about their rides.
* Treat People with Respect
**Our Strategies**
* Build and deliver industry leading operational capability to impress our partners and meet the expectations of the demanding rider.
* Be the trusted industry partner for OEMs, distributors, dealers and riders.
* Build the V&H Team to drive product innovation and expansion that impresses our industry partners and inspires the rider community. (Entrepreneurial spirit; focus our attention, while broadening our reach)
**Vance & Hines** is a manufacturing and product Development Company that aligns with distribution partners and OEMs to reach our riders.