Job Details
** Medical Customer Service Specialist ( Spectrum Health)**
**Job Category****:** Collections **Requisition Number****:** MEDIC001578 Showing 1 location **Job Details**
**Description**
**Job Summary:** This person will be working in a fast-paced environment where they will be expected to display strong customer service and communication skills to properly assist patients with resolving medical claims. They will support patients by providing helpful information and answering questions. They will handle a large volume of incoming calls and navigate between multiple systems with various clinics and departments.
**Responsibilities**
* Making outbound calls
* Receiving inbound calls
* Identifying consumer payment plans
* Setting up consumer payments over the phone
* Notating each call in the system
* Provide information to Client Services as needed
* Understanding and fully complying with all federal and state laws and regulations (including HIPAA) regarding collections policies and procedures
* Meeting or exceeding metric goals
**Requirements**
* H.S. Diploma/GED
* Must be willing to submit for a background check
* May work occasional evenings and Saturdays
* Must have high integrity
* Have a positive attitude and demonstrate teamwork
* Strong Organizational skills
* Strong problem solving skills
* Strong written and oral communication skills
* Time management and sound decision-making skills
**Benefits**
* Full comprehensive paid training program
* Health, dental and vision coverage
* Employer paid life insurance and long-term disability
* 401(k) plan with company match
* Paid time off
* Holiday Pay
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)