Job Details
**Position Scope:**
Provide courteous guest service by responding promptly and efficiently to inquires requests and complaints. Performs room shows when requested by management or Front office employees. Knows pertinent information about the resort and its services and informs guests at every opportunity. Assists guests upon check-in and check-out. Drives company vehicle as needed.
**Position Responsibilities:**
* Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services, facilities of the hotel, points of interest, and other entertainment attractions. May inspect guest's room to ensure furnishings are in order and supplies are adequate. Explains features of the room, such as operation of radio, television and night lock, and how to place telephone calls.
* Delivers packages, trunks, etc to guest's room.
* Maintains cleanliness and orderliness of storeroom.
* Recognizes that employees have certain personal responsibilities that affect the operational efficiency of the hotel. Maintains proper attendance with hotel policy.
* Reports to work on time in accordance with hotel policy. Provides adequate notice to supervisor prior to absence or lateness in accordance with hotel policy.
* Recognizes that each employee is a representative of the hotel, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (visitors, co-workers).
* Representatives on second shift should verify housekeeper's report of room status immediately after receiving it. If there are any differences between the room rack, the guest tray, and the housekeeper's reports, these differences must be investigated and corrected.
* Due to changes and modifications in your job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees necessity; Some assignments may not be listed in this description at this time.
**Physical Requirements:**
* Walking, standing, bending, stooping, climbing, pushing and pulling are required. Ability to lift and carry up to 50 pounds is required. Manual dexterity is required. Subject to inside and outside environmental conditions, including work in a smoking environment.
**Position Requirements**
* Must be at least 21 years old
* Must have a valid driver's license and clean driving record. Employment is dependent on passing a Motor Vehicle Report
* Ability to work independently is required.
* Ability to communicate effectively is required
* Must maintain a positive attitude and exhibit personality.
* Ability to work well with the public and other is required.
* Knowledge of the local hospitality industry is desired.
* Knowledge of safety and evacuation procedures is desired
* Must have flexible availability. Shifts will range between the hours of 7am-11pm.
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