Job Details
Job Description - Patient Financial Customer Service Rep (2202703C) **Job Information**
Patient Financial Customer Service Rep - ( 2202703C ) **Employee Status**
: Regular Hours Per Pay Period : 80 FTE : 1.0 Shift : Days Shift Length : 8 hours Weekend Coverage : Not Applicable Call Coverage : Not Applicable **Description**
: **About Childrens Minnesota**
Childrens Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Childrens serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Childrens is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Childrens Minnesota was verified as a Level I Childrens Surgery Center by the American College of Surgeons. Childrens maintains its longstanding commitment to the community to improve childrens health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Childrens received Magnet recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top childrens hospital. Please visit .
**Position Summary**
The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.
**Qualifications**
:
Education:
*High School Diploma or equivalent work experience required
Experience:
*3-5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and follow-up processes
*Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
*Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer, applications, phone systems)
*Basic knowledge of medical terminology
*Detail-oriented, good organizational skills, and ability to be self-directed
*Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*High-level problem solving, analytical, and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Childrens Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Childrens Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer. **Job Posting**
: Feb 23, 2022, 5:57:00 PM **Job**
: Administrative **Primary Location**
: USA-MN-MN and WI Remote