Job Details
Essential Functions:
Receive and respond to all homeowner calls within 24 hours.
Receive and respond to all homeowner correspondence within 3 days.
Obtain bids with specifications by deadline supplied by the Community Manager.
Type and proof all correspondence, newsletters, etc., as requested.
Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
Receive and log architectural requests and process within 2 days of receipt.
Complete an Association Closeout Inventory list for turnovers.
Reserve space for meetings. Attend meetings as requested by Community Manager.
Assist Community Manager with all preparation and distribution of regular and annual Board of Director's meetings.
Pull account histories, homeowner files, etc. as requested.
Maintain association files.
Complete the action list provided by the Community Manager by the deadline.
Serve as backup for the front desk.
Additional duties may be assigned.
Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:
Organizing and prioritizing
Attention to detail and accuracy
Maintain confidentiality and exercise good judgment
Problem-solving skills
Excellent communications skills, both written and verbal
Requirements
Minimum Qualifications:
Minimum 6 months of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook - typing speed 60 wpm
Preferred Qualifications:
Docuware or C3 experience
ADA Requirements:
See and read small print, both on paper and on a computer screen, quickly and accurately.
Sit for extended periods of time while working at a computer.
Hear and speak clearly on the telephone and in person.
WORK POSTURE REQUIREMENTS
DESCRIPTION
N/A
RARELY
OCCASIONALLY
FREQUENTLY
CONSTANTLY
Sitting
x
Standing
x
Walking
x
Driving
x
Bending (from waist)
x
Crouching (squat)
x
Kneeling
x
Crawling
x
Climbing (stairs)
x
Climbing (ladder)
x
Twisting
x
Reaching
x
Writs Motion
x
CARRYING REQUIREMENTS
ITEM
DESCRIPTION
Items Carried:
Files / Board books
Distance:
50 steps
Times per day:
5
Maximum Weight:
5 pounds
MOVING/LIFTING REQUIREMENTS
ITEM
DESCRIPTION
Items Moved/Lifted:
Paper files
Times Per Day:
5
Maximum Weight:
3 pounds
MOVING/LIFTING LEVELS/HEIGHTS
LEVEL
FREQUENCY
Floor:
Occasionally
Knee:
Rarely
Waist:
Occasionally
Chest:
Occasionally
Overhead:
Occasionally
PUSH PUL REQUIREMENTS
ITEM
FREQUENCY
Furniture:
Frequently
Shampooer:
None
Vacuum:
None
Utility Cart:
None
ENVIRONMENTAL CONDITIONS
Condition
Yes
No
Inside/Outside
x
Hot/cold Temperatures
x
Wet
x
Noise
x
Power Equipment
x
Traffic Hazards
x
Chemical Hazards
x
Heights
x
Dust
x
Close Quarters
x
Fumes/Odors
x