Job Details
** Retail Teller II-CT - Birmingham, AL**
**Job Category****:** Teller **Requisition Number****:** RETAI07527 Showing 1 location **Job Details**
**Description**
**POSITION TITLE:** Teller II CT
**DIVISION:** Retail/Operations
**REPORTS DIRECTLY TO:** Head Teller/Branch Management
**BASIC PURPOSE:**
This position is responsible for, but not limited to, being an all-important front line ambassador of the Bank. This position has powerful influence on the perception of the Branch to new and existing customers. Performs all paying and receiving cash functions of the Branch. Must possess excellent verbal and communication skills and work well with deadlines. This position must adhere to all of the Banks policy and procedures while maintaining accuracy, consistency, and security.
**ESSENTIAL FUNCTIONS:**
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
* Cash checks and process withdrawals
* Receive deposits into accounts
* Verifies customers account balances
* Examines checks for proper endorsements
* Protects Bank by being alert to signs of fraud
* Processes Loan payments
* Scans items for Branch capture
* Processes work from night depository bags
* Maintains proper dual control
* Place holds on accounts for uncollected funds
* Balances cash drawer
* Delivers Quality Customer Service
* Answer phone calls within three rings
* Assist customers by guiding them to proper personnel to address concerns
* Attend all Training as defined by management
* Will assist Branch Team in achieving deposit, loan and investment goals
* Cross sells banking Products and services
* Participates in campaigns and sales cycle
* Actively seeks opportunities for new deposit growth
* Refers business to the Bank subsidiaries
* Able to lift heavy coin
* Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
* Provide assistance to other employees by liaising with them through healthy and positive interactions
* Be involved in performing marketing endeavors/efforts
* Continuously update skills by participating in professional training
* Seek opportunities to improve skills through cross-training offered by the Bank
* All other tasks, responsibilities or duties, as directed by management
**OTHER SKILLS/QUALIFICATIONS:**
* Must have strong communication skills characterized by excellent writing and speaking skills
* Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
* Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
* Must have good knowledge of business English, including spelling and punctuation
* Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
* Must be well-organized, accurate, and attentive to detail
* Must be cooperative and willing to assist coworkers and customers regularly
* Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
* Must possess excellent multi-tasking skills and be able to function well under pressure
* Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
* Must have a keen eye for detail and follow instructions to the letter
* Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
**ESSENTIAL PHYSICAL DEMANDS:**
* Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
* Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
* Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
* Must be able to use hands and fingers to count money throughout each workday
* Must be able to hear and communicate with coworkers and customers throughout the day
* May need to lift up to 25 pounds one to two times a day to perform job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.
**WORK ENVIRONMENT:**
* Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes
* Must demonstrate excellent interpersonal skills with customers and coworkers
* Must be willing to function as a team member
* Must be willing to demonstrate commitment to the Banks mission and goals
**MINIMUM QUALIFICATIONS:**
* High School diploma or equivalent
* Successful completion of in-house training program or other approved program
* Excellent verbal and written communication skills
* Computer Literate
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
**PREFERRED QUALIFICATIONS:**
* Sales Experience
* Problem solver, resourceful, independent
* Optimistic, enthusiastic
* Must be a self-starter and able to work
* Must be able to work at a faster than average pace and able to multi-task.
* Must possess basic language skills to write and speak clearly, effectively, and appropriate to business
* Must have the ability to perform mathematical calculations necessary to execute the duties of the
* Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective
* Must be well-organized, accurate, and attentive to
* Must stay abreast of department and company policies/changes and be adaptable to those
* Must be cooperative and willing to assist
* Must be professional in
* Regular attendance is imperative
* Attentive to details
* Organized, careful. Multi-tasked
* Confident, competitive, communicative
* **ESSENTIAL FUNCTIONS:**
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
+ Delivers World Class customer service efficiently and courteously to ensure growth and profit of their respective Branch
- Improve customers banking experience by ensuring timely, positive, and thorough customer service
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems
- Channel complex customer complaints and challenges to the assistant branch manager, as needed
- Open checking, savings, money market and NOW accounts both personal and business according to rules and guidelines
- Identify needs and cross sell banking products and services in a polite and friendly tone
- Refer prospects to Subsidiaries
- Provide information to customers on their account status and balances
- Assist customers with safety deposit boxes
- Process stop payments, wire transfers, check orders and other services
- Actively participates in HPC sales cycle
- May perform paying and receiving teller functions
- May assist in the application process for consumer loans
- May open or close Branch as needed
+ Ensure proper controls are maintained over all aspects of Branch operations
- Adhere to Branch, regulatory and federal guidelines
- Contribute to passing scores on all internal and external audits
- Maint