Job Details
Web Conferencing Specialist
2 year contract part-time | 10 hours per week
Fully Remote
ALTA ITS is looking for a Web Conferencing Specialist to work 10 hours a week remote for a large government contractor.
Support is required, on an as-needed basis to assist the CO with planning, hosting, and post-event tasks associated with live web conferences to support CO clients. The CO will provide specific assignments via email or conference call. Project assignments shall vary in size from a meeting with a small audience to a multi-day workshop with several hundred attendees.
Interested candidates should be comfortable working with Zoom, MS Teams, and Webex. Successful candidate will be a self-motivated individual who demonstrates meticulous attention to detail and quality.
Responsibilities:
Web Conference Planning
- Schedule web conferences for clients across multiple platforms, including Zoom, WebEx and Microsoft Teams
- Plan for web conferences event needs including break-out sessions, polling, multiple speakers' presentations
- Advise on available options to ensure presenters' and participants' best experience
- Set up event invitations and/or registration pages
- Ensure presentation materials are received for event-in correct format
- Schedule and host practice sessions prior to live events
- Create Run-Of-Show for host
Web Conference Hosting - Serve as the meeting technical host to provide technical support during live events
- Provide a brief verbal introduction, using provided scripts
- Troubleshoot during web conferences to resolve issues and assist presenters and participants
- Run polls and manage breakouts, when needed
- Share links in the chat, when needed
- Record events when required
Post-web conference - Provide/coordinate event recording files/links when required
- Order transcripts
- Collaborate with NREL teams to document issues during web conference and help resolve for future events
Requirements: - 1-2 years' experience working with Zoom, WebEx and Microsoft Teams platforms experience per the tasks noted above
- Experience working with subject matter experts/web conference presenters
- Ability to handle stressful situations with a calm demeanor
- Problem solving approach to troubleshooting
- Client service mindset
- Collaborates well with teams
- Ability to multi-task, planning for multiple events in parallel