Job Details
The Assistant Store Managers support the Store Manager by supporting our staff, providing legendary service to our customers, driving store sales and profitability. They need to accomplish these objectives through effective leadership and communication to direct reports and other Team Members. The Assistant Store Manager must demonstrate being a Role Model for ethical behavior and consistent and fair interactions with customers and Team Members.
Friedman s offers medical, dental, and vision plan, discretionary bonus, 401(k) match, life insurance, paid holidays, vacations, and sick time. Generous employee discount and tuition reimbursement to further career path. Family-owned atmosphere and positive culture.
Essential Duties and Responsibilities
- Oversees departments of 20-40 Team Members depending on Business Channel and scope of assignment
- Key in the development of the future leaders of the organization, through training Team Members in policies, SOPs, product knowledge and other related job duties
- Key in understanding the voice of the customer to elevate the organization and resolve areas of opportunity
- Advanced knowledge of products, software systems and operational procedures with the ability to coach and mentor
- Ability to move throughout the floor and departments, assisting all Team Members within the store as Manager on Duty
- Responsible for the opening and closing store duties
- Knowledge of sales reporting, labor report, margin erosion and managed labor
- Responsible for interviewing, hiring, and training new Team Members
- Planning, assigning, and directing daily workflow within Business Channel
- Performance management through review writing, rewarding and giving feedback to Team Members
Education and/Experience
- Advanced education or training from college or university, with 5+ years in a retail environment or equivalent combination of education and/or experience
- Minimum mid-level management background with exceptional supervisory skills
Knowledge Skill and Abilities
- Experience with Microsoft Office (Outlook, Word, Excel)
- Microsoft D365 experience is preferred
- Ability to lead, develop and grow a team
- Develop and maintain strong cross-functional relationships
- Excellent organizational and communication skills
- Ability to follow through issues to resolution
Location/Hours: This is an exempt position located at the Friedman s Home Improvement retail store in Sonoma County (Santa Rosa, Petaluma, or Sonoma). Hours are to meet the needs of the retail business, Sunday Saturday. Ability to work holidays and weekends.
Friedman s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.