Enterprise Operations Manager - Legal Account - Canon Business Process Services

Job Details

Canon has a full time opportunity for an Enterprise Operations Manager supporting a large legal client in Philadelphia, PA. We are seeking candidates that are able to serve as a liaison between Canon and our customer while ensuring service levels are being met and productivity levels are being fulfilled.

Overview:

Responsible for long-term strategical and mid-term operational direction of a large enterprise client account to ensure a high level of operational expertise as well as overseeing customer service and client s satisfaction and to ensure compliance with company policies and procedures that contribute to the accomplishment of financial, material, and human resource objectives.

Directs the client s operational needs analysis. Investigates, communicates, and recommends strategic direction and operational improvements for future efficiencies.

QUALIFICATIONS

Bachelor s degree required or equivalent work experience
Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
Seeks out and address client issues to prevent service level deficiencies
As required by account contract, knowledge of industry trends and technological changes
Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
Floor plan and Organization Chart creation ability a plus
Communicate effectively with diverse groups and clients
Manage complex projects that impact operations effectively, within time and budgetary constraints
Ability to work varied extended hours
Advanced ability to execute and deliver the highest quality and production
Advanced ability to motivate, manage, mentor and train staff
Advanced organizational, administrative, record keeping and time management skills
Creative strategic thinking and performance
Excellent presentation and interpersonal skills
Excellent written and oral communication skills
In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
Strong team approach to business

Canon Business Process Services

06/01/2024

Philadelphia,PA