Job Details
Job Description
Context
You will report to the Area Manager.
Global mission
As Account Executive, you will ensure excellence of Image in Point Of Sale and in Magasin Hermes in Travel Retail, manage and motivate Beauty Consultants, train and convey the Hermes excitement to all different sales team, manage Travel Retail operations.
Main responsibilities
- Excellence of Image in retailer POS and in Magasin Hermes
Ensure excellence of execution of the permanent image of Hermes for all types of distribution in Travel Retail (Hermes stores, personalised space, generic stores) following the strategy defined by the Area Manager
Anticipate and implement the Visual Merchandising guidelines following the marketing plan, including: order and set up of visuals, POSM, planogram and definition of the stock needs per each store
Prepare and implement the store opening or refits
Ensure excellence of execution of the animation in POS, outside or at counter, following the trade plan recommendation done by the trade marketing manager
- Manage and motivate Beauty Consultants
Define the skills of the BCs needed in function of the business strategy
Recruit BC according to the Hermes expectations (values, team spirit...)
Train, integrate, empower the BC and create a strong team spirit with the other BCs and with the store management
Share objectives, evaluate and animate team and individuals to ensure sales performances. Define local incentives
Optimise and validate BCs shifts together with agency and shop management
Coach and ensure the excellence of service
Define profile and recruit of the promotors team for animation. Set and share target. Define incentive
Budget follow up on BC and promotors investment (define commissions amounts and bonus per BCs to the office in charge of payroll, temporary promotors invoices vs planning...) Ensure the partnership with agencies
- Train and convey the Hermes excitement to all different sales team
Learn and integrate all the training modules provided by international training and work in collaboration with the international trainer to be able to deliver local training to all the local sales staff (BC, Hermes staff, promotors & generic staff)
Identify needs, set up local trainings with store managers and train the different sales population (see before) according to the marketing innovation calendar
Organise the yearly Travel Retail seminar in coordination with the training department
Feedback to the Area Manager and international trainer your training activities and report needs or best practice of competition
- Manage Travel Retail Operations
Verify the customer orders in coordination with Area Manager
Make sure all the requested POSM is ordered
Coordinate with logistic team in France and customer
Make twice a year the POSM forecasts
Manage the expenses and budget related to the TR activity
Sell out analysis & focus
ProfileYou have a first experience in commerce/retail.
Soft skills
- You have a passion for fragrances and for the Herms Universe
- You are people & service oriented - friendly, patient, dedicated, adaptable
- You are pro-active and ability to initiate & propose
Communication Skills
- You speak and write fluently English and French
- You are active listener and easy contact
- Team spirit: willing to share and cooperate with the rest of the team
- Team leader and responsible: you drive a team of BCs
Business Sense
- You are sales and business oriented, receptive to figures and objectives
- You are customer oriented
- You have strong organisational skills and computer skills (Excel, PowerPoint)
About the TeamNotre mtier : cration, production et distribution des Parfums, des produits drivs parfums et de la Beaut.
Plus de 700 collaborateurs rpartis sur plusieurs sites en France (dont Paris et le site industriel du Vaudreuil) et l'International.
Une distribution dploye au travers de 15 000 points de vente dans le monde dont 450 magasins Herms et Espaces Personnaliss Herms Parfum et Beaut.
Une stratgie ambitieuse de croissance avec le dveloppement de la Beaut, la mise en place de nouveaux modles de distribution et de nouveaux schmas industriels.
Le site industriel du Vaudreuil (27) assure depuis sa cration en 1977 le dveloppement des packs, la formulation, la production et le conditionnement des parfums et produits drivs parfums d'Herms Parfum et Beaut ainsi que le management de la qualit et l'ensemble des tapes de la supply chain jusqu' la livraison chez nos clients. Environ 351 salaris travaillent date sur le site.
L'tablissement de Paris regroupe environ 240 collaborateurs (y compris les chefs de secteurs en rgions et les quipes de vente des espaces personnaliss) : dveloppement des collections, communication, direction internationale et dveloppement oprationnel, visual merchandising, merchandising, animations, formation internationale, oprations, e-commerce, finance, IT, RH...
A date, environ 130 salaris sont rpartis l'international : Allemagne, Belgique, Hollande, Royaume-Uni, Italie, Espagne, USA, Canada, Hong Kong, Chine, Emirats Arabes Unis.