Job Details
**Customer Service Adviser**
* Ivanhoe Parkway Ashby-De-La- Zouch, Ashby-De-LA-Zouch, United Kingdom
* Part-time
**Company Description**
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
**Job Description**
* **Job Title:** Customer Service Advisor
* **Job Type:** Permanent
* **Hours:** 25-30 per week
* **Job Location:** Ivanhoe Parkway, Ashby-de-la-Zouch
* **Salary:** 20,000 (pro-rata to part time hours)
* **Benefits:**
+ 10% annual bonus
+ 25 days Annual Leave plus bank holidays
+ Birthday Leave Scheme
+ Enhanced maternity/paternity and adoption pay
+ Length of Service Awards
+ Health & Wellbeing initiatives
+ Christmas Vouchers
As a customer Service Advisor, you will be the initial point of contact with the Client for all queries related to their service. You will efficiently and effectively manage incoming calls and emails from clients and provide administration support to the Account Management and Technical Team in terms of report writing, building presentations, collation of data and responses for clients.
**Key Accountabilities:**
* To liaise with Operations to ensure delivery of the client requests within the required deadline
* To build and maintain excellent internal and external client relationships
* Ensure that all client requests are dealt with and responded to in a timely manner
* Maintain confidentiality at all times.
* To work as part of a team providing a high level of professional service to our clients.
**Qualifications**
To be successful in this role, you will need experience in:
* Good customer service understanding
* Excellent spoken and written communication skills
* A responsible attitude as well as understanding the importance of building strong relationships
* Face to face and written client communications or customer service experience.
* Experience of a laboratory environment - (preferred but not essential)
* Food business operational experience - (preferred but not essential)
**Additional Information**
**APPLY NOW** for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days
**Videos To Watch**
Customer Service Adviser
* Ivanhoe Parkway Ashby-De-La- Zouch, Ashby-De-LA-Zouch, United Kingdom
* Part-time