Job Details
LIM College - The Business of Fashion & Lifestyle is currently seeking candidates for the position of SFS Counselor
GENERAL DESCRIPTION:
Founded in 1939 and located in midtown Manhattan, LIM College is a female-led and owned institution focused on the global business of fashion and lifestyle. Offering master's, bachelor's and associate degree programs, LIM prepares students for career success via an immersive approach grounded in real-world experience and learning by doing through required internships. LIM College's commitment to excellence in business education ensures graduates are sought after by a wide range of employers, as evidenced by a Career Outcomes Rate of 96% for the Class of 2022. Alumni excel throughout all areas of fashion and lifestyle and have gone on to work for companies such as Chanel, Gucci, Alexander McQueen, Ross Stores, The Financial Times, Ulta Beauty, Google, Saks Fifth Avenue, Cannabis Creative, and The National Football League.
Under the direction of the Director of Student Accounts, the Student Financial Services (SFS) Counselor (Student Accounts) provides excellent front-line customer service and counseling in response to all types of inquiries (this includes thorough resolution of student, parent, and internal college constituent issues related to student account, as well as basic financial aid inquiries). In addition to customer service, primary tasks include receiving and processing payments from students, preparing and updating various student and financial reports, and maintenance of student account files.
Salary Range: $40,000-$44,289.96
ESSENTIAL FUNCTIONS AND BASIC DUTIES
* Assumes responsibility for effective performance on all assigned cash management functions.
* Collects payments, issue receipts as required, post payments to student accounts and code all payments (checks, cash, wire, Nelnet Business Solutions (NBS), etc.).
* Processes return check adjustments and add return check fees in Sonis. Follow up with student regarding the return check for collection of payment.
* Keeps student account files up to date.
* Assists the Director of Student Accounts in managing pre-collection accounts before being referred to an outside collection agency
* Assumes responsibility for preparing and maintaining assigned records and reports.
* Imports, posts and reviews Nelnet Business Solutions (NBS) payments to student accounts for all students (undergraduate, graduate, visiting, etc.)
* Assist students and families with the Nelnet payment process. Make any necessary Nelnet payment adjustments, assist with payment plan calculations and facilitate any request for termination of the payment plan from student and/or responsible party.
* Works with Director of Student Accounts to prepare notifications and correspondence to send to students and families via email, text, and other means regarding payment and financial aid deadlines.
* Works with Director of Financial Aid and Director of Student Accounts to assist with data collection, analysis, report generation, and other special projects as needed.
* Assumes responsibility for maintaining effective business relations with customers and external contacts
* Provides information to other departments regarding students who are not cleared to graduate, register for classes, etc. Add account holds to student accounts when necessary.
* Performs other duties as assigned.
* Participates in all college wide programs.
* Requires limited evenings and weekends to support events
* Present 4-5 days in the office
* Attends Professional Development Workshops/Training Sessions and shares gained knowledge and information with the SFS team.
* Assists in writing/editing various SFS informational materials, flyers, letters and forms.
* Conducts student financial services information sessions and participate in Open House programs.
* Files, types (letters to students and create forms).
* Assists in the review and notification of monthly tuition billing statements.
* Counsels (by telephone, walk-in, and e-mail) students and/or parents regarding their accounts and/or general student accounts/basic financial aid related issues and payment options.
* Works with the financial aid SFS staff to resolve issues with general financial aid and student account discrepancies
* Assumes responsibility for related duties as required or assigned
* Conducts student financial services information sessions and participate in Open House programs.
* Assists in writing/editing various SFS informational materials, flyers, letters and forms.
* Attends Professional Development Workshops/Training Sessions and shares gained knowledge and information with the SFS team.
* Present 4-5 days in the office
* Requires limited evenings and weekends to support events
* Participates in all college wide programs.
* Performs other duties as assigned.
REQUIREMENTS: The person selected will have the following qualifications:
* Bachelor's degree required
* Computer Knowledge. Cash Management Rules.
* 1-3 years experience working in financial aid, student accounts or similar environment
* Excellent customer service and interpersonal skills Solid analytical and problem solving abilities
* Project management skills and well-organized
* Ability to work in person or remotely as conditions warrant
WORK PERKS:
College Closed for Summer Fridays
Tuition Remission or Tuition Exchange
6 Weeks of Paid Holidays
Birthday Day to Celebrate your Birthday
2-4 weeks of vacation based on longevity; 7 sick days annually