Information Technology Support Specialist

Job Details

What you'll do

• Provide technical assistance to executives and team members.
• Remote support will entail using remote tools, Teams, phone, and email.
• Troubleshoot and resolve hardware and software issues efficiently.
• Maintain detailed records of problem-solving processes within a ticketing system and documentation.
• Collaborate on process enhancements and improvements.

What we re looking for

• Deep background in technical support (both help desk and desk-side support of PCs/laptops and mobile devices).
• Proficient in Microsoft support for desktop and O365. This should include both Windows 10 and 11.
• Familiarity with systems such as unified endpoint management software and ticking systems.
• Must have experience supporting executives.
• This is an on-site role (5 days per week).

 STEM Search Group

 05/17/2024

 All cities,SC