Desktop Specialist - Alloy Piping Products

Essential Duties:

Deploy and Image computer assets
Manage, configure, and deploy software applications.
Provide support for Helpdesk team members.
Manage, update, and support all assigned Windows Servers or software applications.
Troubleshoot, diagnose, and resolve Desktop operating and application issues
Assist in supporting the printer/printing infrastructure
Assist in maintaining/cataloging IT assets
Assist Administrators in ad hoc IT special projects.
Manage, configure, and troubleshoot endpoint protection systems.
Perform system moves, adds, and changes for end-users.
Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
Participation in nights and weekend work as needed.
Perform other duties as assigned.

Requirements:

A minimum of 4 years of related experience.
An associate degree in Information technology or related field. IT certification and work experience may be substituted for this requirement.
A working understanding of Office 365.
A working understanding of Windows Server 2016/2019/Windows 10/11
A familiarity with PowerShell its uses within an enterprise environment.
Experience providing onsite and remote support assistance.
Strong customer service capabilities.
Possess a working knowledge of IT Standards.
Possess a working knowledge of Network Fundamentals.
Comfortable working with IT support ticking systems.
The ability to mange their time and strong multitasking capabilities.
Experience with Microsoft Azure or Azure services is a plus
Experience Administering O365 or Email systems is a plus

Alloy Piping Products

06/01/2024

Shreveport,LA